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EY
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Supervising Associate

Supervising Associate

8 - 9 years

10 - 14 Lacs

kochi

Posted:2 days ago| Platform:

Apply

Skills Required

robohelp adobe acrobat content management assurance excel pdf technical writing project management consulting visio

Work Mode

Work from Office

Job Type

Full Time

Job Description

Create and review user/administrator guides, installation guides, video tutorials, online help, and developer documentation for products/services
Collaborate with cross-functional teams to analyze the business problem and the communication/training requirement
Identify information gaps, gather process/application knowledge and conduct audience analysis to define the informational architecture and appropriate instructional design approach
Write crisp, concise and easy-to-follow technical documents
Organize and present information through diagrams, flow charts and process flow maps
Evaluate organization structure to help improve content management
Provide recommendations on best practices in technical documentation to customers
Schedule the writing deliverables, review the content deliverable quality, serve as the liaison between the product team and the content/creative team
Ensure that the content is compliant with EY brand guidelines and Microsoft Manual of Style for Technical Publications
Lead documentation initiatives and drive guidelines and best practices for the technical writing function
Create content for state-of-the-art applications for a diverse range of user groups from across the best-in-class companies

Skills and attributes for success

Enterprising and independent with the ability to multitask, prioritize and own projects end-to-end
Exceptional ability to exercise user empathy to ensure usability and productivity of the products
An eye for informational architecture
Ability to understand how complex systems work and translate the technical jargon into simplified documents
Familiarity with recent tools and technologies and the basic logical working of tools and platforms
Ability to successfully complete multiple tasks in a fast-paced environment, and remain calm and focused under pressure
Logical and structured in thought and communication; ability to accurately comprehend ideas, expectations and concerns
Ability to clearly communicate complex messages to a variety of audiences
Excellent verbal and written communication skills
Detail oriented and problem-solving mindset

To qualify for the role, you must have

At least 8-9 years of related experience
Bachelor s or master s degree, preferably in English literature or mass communication

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Professional Services

London

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