About Us: Sudathi is a fast-growing D2C women's ethnic wear brand known for quality, innovation, and exceptional customer service. We are expanding our operations and looking for a driven and detail-oriented Operations Manager to join our dynamic team. Role Overview: The Operations Manager will be responsible for overseeing the entire order-to-delivery lifecycle, ensuring smooth refunds and return handling, managing courier relationships, and driving operational excellence across the fulfilment process. This is a core position that directly impacts customer satisfaction and operational efficiency. Key Responsibilities: Order Management Monitor and manage daily order processing through the website and backend systems. Coordinate with warehouse/dispatch teams for timely order fulfilment. Resolve any order issues (e.g., address errors, payment mismatches). Courier and Logistics Management Handle courier partnerships: performance monitoring. Track shipment pickups, deliveries, and exceptions (delayed, lost, RTO orders). Work with courier companies to escalate and resolve shipping issues quickly. Refunds and Payment Reconciliation Manage the complete refunds lifecycle for prepaid and COD orders. Ensure timely processing of customer refunds via payment gateways or manual transactions. Coordinate with finance teams to reconcile courier remittance and COD collections. Returns and Exchange Handling Implement and streamline the return/exchange process as per the brand policy. Ensure returned products are quality-checked, reprocessed, or flagged for damage. Maintain transparent communication with customers regarding their returns. Process Improvement Identify operational bottlenecks and suggest system automations or improvements. Collaborate with customer care and warehouse teams to optimize fulfilment timelines. Reporting and KPIs Prepare weekly and monthly reports on order volumes, return rates, courier SLAs, and refund TATs. Track key operational metrics like Order-to-Dispatch Time, Delivery TAT, RTO %, and Refund Timelines. Customer First Maintain high operational standards to deliver a superior customer experience. Work closely with customer support teams to resolve operational queries. Requirements: Strong knowledge of logistics, courier management, and e-commerce platforms (Shopify experience is a plus). Good understanding of refund and payment gateway processes. Hands-on with Excel, Google Sheets, basic ERP/OMS tools. Excellent problem-solving skills and proactive attitude. Strong communication, vendor management, and coordination skills. Preferred Qualifications: Experience in e-commerce operations, logistics, and payment gateway. Familiarity with Shopify Plus and other ERP/OMS tools. Why Join Us? Be part of a rapidly growing e-commerce brand. Opportunity to work with cutting-edge Shopify tools and technologies. Competitive salary and performance-based incentives. Collaborative and innovative work environment.
Sudathi is on a mission to be India’s most affordable and fastest-growing fashion brand — and we’re hiring a Marketing Executive . In just a short time, we’ve sealed a 3-shark deal on Shark Tank India, partnered with Mouni Roy as our brand ambassador, ranked among the Top 100 shopping apps, and became the first saree brand on Quick Commerce. With bold moves and rapid growth, Sudathi is reshaping affordable ethnic fashion. To keep fueling this growth, we’re looking for a Marketing Executive who can wear multiple hats and thrive in a dynamic, fast-paced environment. Job Description As a Marketing Executive at Sudathi, you’ll be a versatile player across all aspects of marketing. From running campaigns and creating content to optimizing performance and tracking analytics, this role demands creativity, adaptability, and a sharp focus on results. If you’re a marketing all-rounder who enjoys blending strategy with execution, you’ll fit right in. Key Responsibilities Assist in planning, executing, and optimizing end-to-end marketing campaigns across digital platforms. Manage social media activities — content planning, posting, engagement, and community building. Support SEO and content marketing efforts with keyword research, blogs, and website optimization. Coordinate with designers and content teams to produce creative assets for ads, social posts, and campaigns. Track and report performance metrics using tools like Google Analytics, Ads Manager, and Search Console. Assist in influencer collaborations, festive campaigns, and culturally relevant initiatives. Contribute to email, SMS, and WhatsApp marketing campaigns with sharp copy and timely execution. Research competitor activities and market trends to keep Sudathi ahead of the curve. Ensure consistency in brand voice and messaging across all channels. Collaborate with product, sales, and operations teams to align marketing with business goals. What We’re Looking For A marketing generalist who can handle a mix of strategy and execution. Someone who thrives in fast-paced, high-growth environments. A quick learner with strong problem-solving skills and adaptability. A creative thinker who’s also comfortable with numbers and analytics. A team player who can collaborate across departments. Required Skills 1–3 years of experience in digital marketing, brand marketing, or related fields (freshers with strong portfolios may also apply). Working knowledge of SEO, social media marketing, paid ads, and content creation. Ability to use tools like Google Analytics, Search Console, Meta Ads Manager, Canva, or similar platforms. Strong communication skills — both written and verbal. Basic understanding of influencer marketing, email campaigns, and WhatsApp/SMS marketing. Organizational and project management skills with attention to deadlines. Experience in fashion, retail, or D2C brands is a plus. 📌 Please Note: This is a remote role from our Surat HQ. Applicants must either reside in Surat or be willing to relocate.
Sudathi is on a mission to be India’s most affordable and fastest-growing fashion brand — and we’re hiring a Ecommerce Specialist In just a short time, we’ve sealed a 3-shark deal on Shark Tank India, partnered with Mouni Roy as our brand ambassador, ranked among the Top 100 shopping apps, and became the first saree brand on Quick Commerce. With bold moves and rapid growth, Sudathi is reshaping affordable ethnic fashion. We’re looking for an Ecommerce Specialist to strengthen our website and quick commerce presence. Job Description As an Ecommerce Specialist at Sudathi, you’ll manage and optimize our digital storefronts the Sudathi website and quick commerce platforms. From product uploads to performance tracking, you’ll ensure our online operations run smoothly while creating strategies that maximize traffic, conversions, and customer satisfaction. Key Responsibilities Manage and update product listings, descriptions, pricing, and inventory across Sudathi’s website and quick commerce platforms. Track and analyze website performance, customer journeys, and sales data. Coordinate with operations and tech teams to ensure smooth product availability, fast order fulfillment, and minimal downtime. Generate weekly and monthly reports on KPIs such as conversion rate, average order value, repeat purchases, and cart abandonment. What We’re Looking For A detail-oriented professional passionate about eCommerce and D2C growth. Someone who thrives in a fast-paced, high-growth environment. A problem-solver who can balance analytics with customer-first thinking. A team player who collaborates across marketing, design, tech, and operations. Required Skills 1–3 years of experience in eCommerce, website management, or digital retail (D2C preferred). Strong knowledge of website optimization, and customer funnel management. Familiarity with CMS/eCommerce platforms such as Shopify, or custom setups. Proficiency in Excel/Google Sheets for reporting and data analysis. Prior experience in fashion, lifestyle, or D2C brands is a plus. 📌 Please Note: This is a remote role from our Surat HQ. Applicants must either reside in Surat or be willing to relocate.
Sudathi is on a mission to be India’s most affordable and fastest-growing fashion brand — and we’re hiring a Creative Content Strategist. In just a short time, we’ve sealed a 3-shark deal on Shark Tank India, partnered with Mouni Roy as our brand ambassador, ranked among the Top 100 shopping apps, and became the first saree brand on Quick Commerce. With bold moves and rapid growth, Sudathi is reshaping affordable ethnic fashion. If you’re a Creative Content Strategist who loves fast-paced challenges and wants to build something game-changing, this is your moment. Job Description As a Creative Content Strategist at Sudathi, you will be the driving force behind content that informs, inspires, and converts. You’ll craft strategies that blend creativity with performance, ensuring our voice remains strong across platforms. From campaign ideation to execution, you’ll own the storytelling that connects Sudathi to millions of men and women across India. Key Responsibilities Develop and execute content strategies aligned with Sudathi’s brand vision, growth goals, and seasonal campaigns. Plan and execute SEO-driven content strategies to boost organic traffic, visibility, and conversions. Create engaging blog posts, website content, landing pages, and product descriptions optimized for high-ranking keywords. Conduct in-depth keyword research using tools like SEMrush, Ahrefs, or Google Keyword Planner to identify opportunities. Collaborate with designers, product teams, influencer marketing, and social media managers to ensure cohesive storytelling across platforms. Monitor content performance using Google Analytics, Search Console, and other tools; optimize strategies based on insights. Stay updated on Google algorithms, SEO best practices, and emerging digital trends to keep Sudathi ahead of the curve. Ideate and deliver culturally relevant content and blog topics that align with Indian fashion, festive moments, and customer behavior. Plan and manage content calendars, ensuring timely execution of campaigns and product launches. Track performance metrics, analyze outcomes, and refine strategies for maximum impact. What We’re Looking For 2+ years of experience in a content, strategy, or creative lead role (agency or brand side). Strong grasp of fashion, culture, and consumer behavior, especially in the D2C space. Prior experience with digital-first campaigns, especially short-form content. Ability to write compelling campaign copy, and creative briefs. Comfortable in fast-paced, iterative environments with high-volume content needs. Required Skills Campaign Ideation & Execution Scriptwriting & Copywriting Branding & Visual Direction Social Media Trends & Platform Algorithms Team Management & Leadership Strong Communication & Presentation Data-Driven Creativity Creative Brief Writing Digital Marketing Knowledge Attention to Detail & Timely Delivery 📌 Please Note: This is a remote role from our Surat HQ. Applicants must either reside in Surat or be willing to relocate.