Subscription Management Executive (OTT)

We are looking for a Subscriptions Management Executive with 2-3 years of experience in

managing subscription services, preferably within the OTT video streaming or mobile app

industry. The successful candidate will be responsible for overseeing the subscription

lifecycle, ensuring a seamless and engaging experience for our users, and implementing

strategies to drive subscription growth and retention. If you are a meticulous professional

with strong analytical and organizational skills, we want to hear from you!

Key Responsibilities:

1. Subscription Lifecycle Management:

• Oversee the entire subscription lifecycle from sign-up to renewal, ensuring a

smooth and user-friendly process.

• Monitor and manage subscription billing, payments, and invoicing to ensure

accuracy and timeliness.

2. Data Analysis and Reporting:

• Analyze subscription data to identify trends, opportunities, and areas for

improvement.

• Generate and present regular reports on key metrics such as subscription

growth, churn rates, and revenue.

3. Customer Support and Issue Resolution:

• Collaborate with customer support to address and resolve subscription-

related issues and inquiries.

• Implement feedback mechanisms to improve the subscription experience

based on customer insights.

4. Retention and Growth Strategies:

• Develop and execute strategies to increase subscription retention and reduce

churn.

• Work with marketing and product teams to implement campaigns and

features aimed at attracting and retaining subscribers.

5. Pricing and Packaging:

• Assist in developing and optimizing pricing strategies and subscription

packages to maximize revenue and customer satisfaction.

• Conduct market research to stay informed about industry trends and

competitor offerings.

6. Collaboration and Communication:

• Work closely with cross-functional teams including marketing, finance,

product, and analytics to ensure alignment on subscription goals and

initiatives.

• Communicate subscription strategies and performance to senior

management and stakeholders.

Qualifications

Bachelor&aposs degree in Business, Marketing, Finance, or a related field.

preferably within the OTT

video streaming or mobile app industry.

Strong analytical skills with the ability to interpret data and generate actionable

insights.

Proficiency in subscription management and billing systems.

Excellent organizational and time management skills.

Strong written and verbal communication skills.

Detail-oriented with a customer-centric approach.

Ability to work in a fast-paced environment and manage multiple projects

simultaneously.

Preferred Qualifications:

Experience with subscription analytics tools

Familiarity with subscription-based business models and revenue recognition

principles.

Knowledge of the latest trends and best practices in subscription management.