Subject Matter Expert

DESCRIPTION

Role & Responsibility
1. He/She should be able to come up with creative ways to reduce ambiguity by identifying training needs, work instruction simplification etc. 2. He/she needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report the errors. He/she has to follow SOP to catch errors in the content. 3. He/She should be able to provide floor support to DA's on clarifying their queries during execution 4. The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage) and delivery/latency SLA. The associate will be measured on his/her compliance to these metrics, SLA requirements, QA guidelines, team goals, personal goals and ability to ideate and drive process improvements for closure. 5. The employee will be an individual contributor for this role. 6. In addition the associate must be able to pay close attention to minute details, have good communication skills, and a professional demeanor. 7. He/She should be able to do RCA for all the duplicate and invalid clarifications – reduce ambiguity in work instructions by identifying training needs.

BASIC QUALIFICATIONS

• A graduate in any field of study. Quantitative fields such as engineering is preferred, with relevant experience in Software testing, 2 to 3 years of industry experience.
• Ability to meet deadlines in a fast-paced work environment driven by complex software systems and processes.
• Good at problem solving, data analysis and troubleshooting issues related to content quality.
• Good interpersonal skills to manage ongoing relationships with software team and inter-operations teams.
• Goal-driven and target-oriented while being able to step back and look at the bigger picture.

PREFERRED QUALIFICATIONS

• Good written and verbal communication skills in English
• Self starter, good team player.
• Strong attention to detail and deep dive and identify root causes of issues.
• Ability to drive new mechanisms within internal teams.