Role: eCommerce Lead (China, North America, Europe) Location: Bangalore, India Reports to: Head of B2B About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 70,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. What you’ll do: We are looking for a dynamic and commercially astute eCommerce Lead (Marketplace) to lead and grow the Styli brand presence across leading third-party fashion marketplaces, including Namshi, Centrepoint, Noon, Amazon, 6th Street, Trendyol , and other regional platforms. The ideal candidate brings deep fashion category expertise , proven success in trading on online marketplaces , and the ability to unlock growth through data-driven insights, product positioning, and strategic assortment management . Key Responsibilities: Marketplace Strategy & Ownership Own the trading P&L for Styli across all third-party marketplaces in China, North America, Europe regions. Develop and execute the Styli marketplace growth strategy aligned with brand and regional goals. Lead commercial negotiations, onboarding, and performance reviews with marketplace partners. Fashion Trading & Merchandising Excellence Leverage deep category knowledge across fashion (menswear, womenswear, kids wear, footwear, accessories, etc.) to identify assortment gaps and growth opportunities. Align buying, pricing, and promotional strategies based on market trends, sell-through rates, competitor benchmarks, and consumer demand. Translate trading performance data into actionable insights to optimize supply-demand, pricing, design, and visual merchandising. Performance Management & Analytics Own daily/weekly/monthly trading performance reviews across all platforms. Build forecasting models and replenishment strategies to minimize out-of-stocks and maximize GMV and profitability. Partner with analytics, marketing, and operations teams to drive conversion, traffic, and ROI across channels. Cross-Functional Collaboration Work closely with buying, planning, design, marketing, and supply chain teams to deliver cohesive execution. Collaborate with content, pricing, and catalog teams to ensure listings are optimized per platform algorithms and consumer behavior. Qualifications & Skills: 8+ years of experience in fashion e-commerce trading , with at least 4 years focused on third-party marketplaces in China, North America, Europe. Deep understanding of fashion retail categories with hands-on experience managing assortments, pricing, demand planning, and performance trading. Strong commercial acumen and a proven track record in driving GMV and margin growth on platforms like Namshi, Noon, Amazon, Trendyol, etc . Experience working in fast-paced, multi-brand or private label environments . Analytical mindset with advanced skills in Excel, BI tools , and marketplace analytics platforms . Ability to balance strategic thinking with tactical execution and an agile, entrepreneurial mindset. Excellent stakeholder management, negotiation, and communication skills. Preferred: Experience scaling a fashion brand within third-party marketplaces. Exposure to regional customer behavior and fashion trends across China, North America and Europe markets. Working knowledge of cross-border commerce and fulfilment models. Why Join Styli: Be part of a fast-growing digital-first fashion brand backed by a leading retail group. Play a pivotal role in shaping the marketplace growth story across multiple high-opportunity markets . Work with a young, creative, and performance-driven team in one of the most dynamic retail regions in the world. Show more Show less

Role Overview: Styli is seeking a highly motivated and results-oriented Key Accounts Manager to drive growth and maximize sales across our e-commerce marketplace partners. This role will be responsible for developing and executing strategies for key platforms such as Myntra, Nykaa, Ajio, Amazon, Tata Cliq, and Zepto, ensuring Styli achieves its revenue and brand objectives on these critical channels. Key Responsibilities: Strategic Account Management: Develop and implement comprehensive account plans for each assigned marketplace, aligning with Styli's overall e-commerce strategy and business goals. Sales & Revenue Growth: Drive aggressive sales growth through effective product listing, pricing strategies, promotional campaigns, and inventory management across all marketplaces. Relationship Management: Build and maintain strong, collaborative relationships with key stakeholders at Myntra, Nykaa, Ajio, Amazon, Tata Cliq, Zepto, and other relevant platforms. Catalog & Content Management: Oversee the end-to-end process of product catalog creation, optimization, and merchandising to ensure accurate and compelling product listings that drive conversions. Promotions & Campaigns: Plan, execute, and monitor promotional activities, campaigns, and events in coordination with the marketing and merchandising teams to maximize visibility and sales. Inventory & Assortment Planning: Collaborate with the planning and supply chain teams to ensure optimal inventory levels, manage stock allocation, and identify opportunities for assortment expansion based on marketplace trends and performance. Performance Analysis & Reporting: Regularly analyze sales data, marketplace performance metrics, and competitive landscape to identify trends, opportunities, and areas for improvement. Provide detailed reports and actionable insights to senior management. Operational Excellence: Ensure smooth operational processes, including order fulfillment, returns management, and customer service coordination with marketplace partners. Market Research & Insights: Stay updated on e-commerce industry trends, marketplace changes, and competitor activities to inform strategy and identify new growth avenues. Cross-Functional Collaboration: Work closely with internal teams including Merchandising, Marketing, Operations, and Finance to achieve marketplace objectives. Qualifications: Bachelor's degree in Business, Marketing, e-Commerce, or a related field. 4-6 years of experience in e-commerce key account management, with a proven track record of managing and growing relationships with major Indian marketplaces (Myntra, Nykaa, Ajio, Amazon, Tata Cliq, Zepto). Strong understanding of e-commerce business models, marketplace operations, and digital marketing strategies. Demonstrated ability to drive sales growth and achieve revenue targets. Excellent analytical skills with the ability to interpret data and make data-driven decisions. Proficiency in using marketplace seller panels and e-commerce analytics tools. Exceptional communication, negotiation, and interpersonal skills. Proactive, self-motivated, and able to work independently as well as in a team environment. Ability to thrive in a fast-paced, dynamic environment. Experience in the fashion or lifestyle e-commerce industry is a plus. Show more Show less

About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. What you’ll do: We are looking for someone who has a flair for fashion and possesses a strong sense of creativity and does not hesitate to take risks when interpreting and predicting fashion trends. Understand the target fashion market to source, develop and select products which will appeal to the customer. Execute a merchandise assortment plan that supports the financial, merchandising and marketing objectives set by senior management. Constantly achieve target hit rates for new launches and drive share of rebuy portfolio. Drive sales, conversion, margin, inventory turn and other web KPIs including sell through. Participate in open-to-buy meetings with planning and provide feedback. Work with planner to arrive on seasonal spend by product category. Has good knowledge of global fashion and trends and maintains this by constantly researching this as part of everyday life. Takes accountability for delivering a customer focused and design-led product range, achieved through effective market research, comp shops and inspirational trips. Correctly identifies new trends and new products relevant to the customer base. Works to continuously better the fashion product offering and ensure newness. Suggests timings for product launches and work on ideas for product promotion. Feeds information into marketing teams of channel partners. Work with channels to customize India buying plan as per channel requirements. Works with the in-house sourcing teams, using vendors design resources where possible, to create fashion credible clothing ranges. Comfort working with fast-fashion model with low order quantities and fast replenishments. Works with garment tech to ensure fit and quality adheres to international standards. Negotiates costings with suppliers while working together with the in-house sourcing teams. Manages product lead times and monitor the critical path to ensures products are delivered on time Ensures the final range delivered is both balanced and appropriate for the time of year. Helps to interpret reports and to predict future sales. Trades product together with the Planner. Manages repeat buys and cancellations with in-house sourcing teams Interprets feedback from customers and reacts to any changes in customer demand Regularly audits the available product catalogue across channels, to ensure it is both well-represented and accurately described. Review product customer ratings across channels and take corrective action. Manages the order raising process and ensures all buying documents are maintained. Train, develop, and mentor the Assistant Buyer What you’ll need? Background within a menswear private label buying role. 6-10 years of work experience in retail e-commerce is mandatory. Excellent Product Knowledge. Brand building experience Must have strong negotiation skills, good commercial awareness and the ability to make quick decisions. Adaptable, comfortable with ambiguity, start-up experience preferred. Strong written and verbal communication skills and ability to adapt them for different audiences. vendors, internal partners, stakeholders and leadership. Comfort and ability to work with cross-cultural teams across time-zones. Show more Show less

About the Company Founded in 2019 by Landmark Group, Styli is the group's eCommerce only venture. Over the last few years, Styli has grown on to become one of the biggest e-commerce only fashion brands serving our fashion-forward customers in Saudi Arabia, UAE, Kuwait, Bahrain and India. Styli is also one of the fastest growing marketplaces in GCC. We work with our selling partners across the globe, to bring in the latest in global trends to our customers. We offer our customers exceptional value, fast, reliable service with same day to 48 hours guaranteed deliveries, hassle-free returns, and flexible payment options, including cash on delivery. Discover the best in fashion and beauty at unbeatable prices. Discover Styli today!! Our passionate team is the heart of Styli, helping us build a culture and workplace where creativity thrives and we invent solutions; discover if you are one amongst us! About the Role Key Responsibilities Develop, test, and maintain scalable web applications using the MERN stack. Collaborate with UI/UX designers to translate designs into responsive and intuitive front-end interfaces. Build and integrate RESTful APIs and ensure seamless data flow between front-end and back-end systems. Optimize application performance, scalability, and reliability. Debug and resolve technical issues across the stack. Write clean, reusable, and well-documented code following best practices. Work in an Agile environment, participating in sprints, stand-ups, and code reviews. Ensure code quality through unit testing and integration testing. Stay updated with emerging technologies and contribute to continuous improvement initiatives. Qualifications Experience: 3-5 years of hands-on experience in fullstack development using the MERN stack. Front-end: Strong proficiency in React.js, Redux, or similar state management libraries. Back-end: Experience with Node.js, Express.js and building RESTful APIs. Database: Proficiency in MongoDB, including designing schemas and optimizing queries. Familiarity with version control tools like Git. Strong understanding of HTML5, CSS3, and JavaScript (ES6+). Knowledge of authentication and authorization mechanisms (e.g., JWT, OAuth). Hands-on experience with deploying and maintaining applications on cloud platforms (AWS, Azure, or similar). Experience with CI/CD pipelines and DevOps practices. Required Skills Experience with TypeScript. Knowledge of GraphQL. Familiarity with Docker and containerization. Exposure to serverless architecture. Basic understanding of testing frameworks like Jest, Mocha, or Cypress. Pay range and compensation package [Pay range or salary or compensation] Equal Opportunity Statement [Include a statement on commitment to diversity and inclusivity.] ``` Show more Show less

Job Title: Retoucher – Studio Support Department: Studio Operations / E-commerce Reports To: Studio Manager About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. Job Purpose The Retoucher ensures high-quality, visually consistent imagery across all e-commerce and marketing channels (as needed). This role requires advanced editing skills, color accuracy, and attention to detail, working closely with photographers, editors in a fast-paced studio to meet tight deadlines. Key Responsibilities Retouch high volumes of product and model imagery with a focus on color correction, image manipulation, restoration, and compositing. Maintain image consistency across all categories, adhering to brand guidelines and visual standards. Use Adobe Photoshop, Capture One, and Bridge proficiently for image editing, processing, and asset management. Ensure accurate color representation and output across different mediums, understanding file formats, resolutions, and color spaces. Review and retouch images for e-commerce, social media, and marketing campaigns, preparing them for upload and print as needed. Work closely with photographers, editors and creative teams ensure alignment on image outcomes. Adapt to evolving shoot styles and editing requirements, maintaining flexibility across varied projects and product types. Meet daily and weekly post-production targets, delivering edits within strict turnaround times while maintaining quality. Communicate effectively with cross-functional teams to resolve any image-related challenges or discrepancies. Work independently while taking direction from the Studio Manager to meet studio objectives.

Role: Finance Executive – Sales Reporting & Account Management Location: Bangalore, India Reports to: Finance Lead About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a dominant force in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. What you’ll do: We are looking for a detail-oriented and proactive Executive – Sales Reporting & Account Management to join our Finance Department in Bangalore. This role is critical to supporting sales data accuracy, financial transparency, and vendor relationship management. You will work closely with the Business Development and Account Management teams and will be responsible for generating vendor-facing reports, managing financial operations, ensuring compliance with accounting principles, and maintaining up-to-date records. 1. Sales Reporting & Analytics Prepare and deliver monthly sales reports in Excel for vendors, incorporating clear inclusions and exclusions. Summarize data into concise dashboards and prepare customized P&L views by vendor or business segment. Extract data from BI tools (Power BI, Tableau, SQL, etc.) and quickly transform it into meaningful sales insights. Track and manage inventory reports, ensuring alignment with sales and invoicing data. 2. Finance Operations Maintain Account Registers and prepare accurate account statements in standard formats. Prepare and raise GST-compliant invoices, ensuring proper tax treatments and documentation. Handle issuance of credit notes / debit notes for reconciliations, discounts, and adjustments. Track and account for vendor payments, escalating delays and discrepancies as needed. Perform account reconciliations and support audit processes with relevant documentation. 3. Vendor Management & Collaboration Build and maintain healthy working relationships with vendors, ensuring timely communication and resolution of financial queries. Partner with Business Development and Account Management teams to align reporting and commercial terms. Assist the Finance Lead with ad hoc reports, reconciliations, and internal reporting tasks. What you’ll need? Bachelor’s degree in Commerce, Accounting, Finance, or a related field. Certifications or courses in Advanced Excel, GST, or Accounting software will be an advantage. 2–4 years of experience in finance operations, sales reporting, or vendor account management. Strong knowledge of accounting principles, GST invoicing, and credit/debit note processes. Proficiency in Excel (VLOOKUP, Pivot Tables, formulas) and familiarity with BI tools. Experience in retail, ecommerce, logistics, or B2B businesses is preferred. Solid understanding of accounting fundamentals and financial documentation. Attention to detail and accuracy in reporting and reconciliation. Strong organizational and time management skills. Effective communication for cross-functional and vendor interactions. Self-starter with a collaborative mindset.

Key Responsibilities Solution Design: Analyze business requirements for ecommerce and marketplace platforms, translating them into scalable, robust technical solutions. Development: Design and implement features that support marketplace scalability, including multi-vendor capabilities, inventory management, and dynamic pricing models. Integration Expertise: Build and integrate APIs for third-party services such as payment gateways, logistics providers, marketing tools, and seller management systems. Performance Optimization: Ensure high performance and availability of marketplace systems, including optimizing page load times, search functionality, and transaction processes. Scalability: Architect solutions to handle growing marketplace traffic, vendor onboarding, and product catalog expansion. Data Strategy: Work with large data sets, ensuring effective integration and processing of customer, vendor, and product data. Customer Experience: Collaborate with UX/UI teams to optimize customer and vendor journeys, including advanced search, personalization, and checkout flows. Compliance and Security: Ensure marketplace compliance with regulations (e.g., GDPR, PCI-DSS) and implement fraud prevention and secure payment mechanisms. Cloud Deployment: Leverage cloud platforms (AWS, Azure, GCP) to deploy, monitor, and maintain scalable ecommerce and marketplace systems. Cross-functional Collaboration: Work with stakeholders across product, engineering, and business teams to deliver end-to-end solutions. Mentorship and Leadership: Guide junior engineers and contribute to team development by sharing best practices and expertise. Qualifications Experience: 5-9 years of experience in solution engineering, with specific expertise in ecommerce and marketplace platforms. Ecommerce & Marketplace Systems: Experience building or scaling multi-vendor marketplaces on platforms like Magento, Shopify Plus, BigCommerce, Mirakl, or custom solutions. Full-stack Development: Strong proficiency in the MERN stack (MongoDB, Express.js, React.js, Node.js) or similar frameworks. API Design: Advanced knowledge of RESTful and GraphQL APIs, with experience in creating and managing third-party integrations (e.g., payment, shipping, marketing tools).

Key Responsibilities Solution Design: Analyze business requirements for ecommerce and marketplace platforms, translating them into scalable, robust technical solutions. Development: Design and implement features that support marketplace scalability, including multi-vendor capabilities, inventory management, and dynamic pricing models. Integration Expertise: Build and integrate APIs for third-party services such as payment gateways, logistics providers, marketing tools, and seller management systems. Performance Optimization: Ensure high performance and availability of marketplace systems, including optimizing page load times, search functionality, and transaction processes. Scalability: Architect solutions to handle growing marketplace traffic, vendor onboarding, and product catalog expansion. Data Strategy: Work with large data sets, ensuring effective integration and processing of customer, vendor, and product data. Customer Experience: Collaborate with UX/UI teams to optimize customer and vendor journeys, including advanced search, personalization, and checkout flows. Compliance and Security: Ensure marketplace compliance with regulations (e.g., GDPR, PCI-DSS) and implement fraud prevention and secure payment mechanisms. Cloud Deployment: Leverage cloud platforms (AWS, Azure, GCP) to deploy, monitor, and maintain scalable ecommerce and marketplace systems. Cross-functional Collaboration: Work with stakeholders across product, engineering, and business teams to deliver end-to-end solutions. Mentorship and Leadership: Guide junior engineers and contribute to team development by sharing best practices and expertise. Required Skills and Qualifications Experience: 5-7 years of experience in solution engineering, with specific expertise in ecommerce and marketplace platforms. Ecommerce & Marketplace Systems: Experience building or scaling multi-vendor marketplaces on platforms like Magento, Shopify Plus, BigCommerce, Mirakl, or custom solutions. Full-stack Development: Strong proficiency in the MERN stack (MongoDB, Express.js, React.js, Node.js) or similar frameworks. API Design: Advanced knowledge of RESTful and GraphQL APIs, with experience in creating and managing third-party integrations (e.g., payment, shipping, marketing tools). Scalable Architectures: Experience designing microservices and headless commerce solutions tailored for marketplace environments. Performance Optimization: Expertise in scaling high-traffic ecommerce systems, load balancing, caching, queuing, and database optimization. Cloud Platforms: Proven experience deploying applications on AWS, Azure, or GCP, with a focus on scalability and reliability. Data Management: Strong knowledge of database technologies (SQL and NoSQL) and analytics integration for actionable insights. DevOps Practices: Familiarity with CI/CD pipelines, Docker, Kubernetes, and monitoring tools to ensure uptime and system health. Preferred Skills Marketplace-Specific Features: Experience with commission models, dispute resolution workflows, and vendor performance tracking, ads management. Familiarity with advanced personalization engines and recommendation systems. Knowledge of multi-currency and multi-language implementation for global marketplaces. Experience integrating with enterprise tools like ERP, CRM, and WMS systems. Exposure to analytics and reporting tools like Google Analytics, Adobe Analytics, or Power BI Soft Skills Strong problem-solving skills and a focus on delivering business value through technical solutions. Excellent communication skills to engage with technical and non-technical stakeholders, including vendors and partners. Proven ability to manage multiple projects and deliver on tight deadlines. Leadership skills, with a track record of mentoring and guiding engineering teams.

Role: Product Manager – Seller Experience Location: Bangalore About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. Role Purpose & Impact Build STYLI’s seller platform from 0 → 1 so brands and merchants can effortlessly onboard, manage inventory, fulfil orders and grow sales—making STYLI the marketplace of choice. Key Responsibilities • Launch self-service seller onboarding with instant KYC, brand verification, and AI-assisted catalog creation to cut time-to-live to <48 h. • Provide real-time inventory & order tools—stock sync APIs, low-stock alerts, multi-warehouse logic, SLA countdowns—driving on-time dispatch. • Surface actionable performance dashboards (GMV, cancellations, return reasons, ratings, ad ROI) and benchmarking to motivate seller excellence. • Build growth levers like sponsored listings, deal scheduling, coupon engines, and data-driven nudges (“Increase stock by 15 % for Eid”). • Automate payouts with transparent fee breakdowns; manage disputes & charge-backs via a trust-first policy engine. • Collaborate tightly with Seller Ops, Risk, Finance, Category to ensure portal changes translate into measurable seller satisfaction and marketplace health. • Own key metrics (Activation Time, Seller Retention, On-Time Dispatch, Seller NPS, Take Rate) and ground every roadmap item in quantified impact. • Embed a data-driven & experimentation culture—cohort analyses, LTV modelling, controlled rollouts—within the seller squad. • Act as a marketplace steward balancing supply-side incentives with buyer experience, fraud prevention, and long-term network growth. • Influence at all levels—from individual sellers to C-suite—through clear storytelling and change-management best practices. Ideal Profile • 4-8 years building marketplace, SaaS, or platform products serving SMEs or brands. • Deep understanding of two-sided network effects, incentive mechanics, and trust policies. • Data native: comfortable with cohort analysis, and experimentation at seller-level granularity. • Founder mentality: you can go from pitch deck to PRD to GA launch with limited resources.

Role: Product Manager - Post Order CX and Last Mile Logistics Location: Bangalore About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. Role Purpose & Impact Deliver a world-class post-purchase journey—order tracking, delivery notifications, returns, refunds, CX—that reduces anxiety, drives loyalty, and lowers operational costs. Key Responsibilities Integrate carrier APIs to surface real-time shipment statuses and predictive ETAs; continuously improve on-time promise accuracy with ML models. Design self-serve return & refund flows that capture structured return reasons; feed insights back to Merchandising to cut return rates. Automate refund triggers (instant for prepaid, COD post-pickup) and track average refund time as a north-star. Deploy multi-channel support tools (in-app chat, IVR, WhatsApp bots) to resolve >40 % queries without agent hand-off and lower contact rate. Identify & mitigate RTO patterns using data (zip codes, payment types, SKUs); pilot address verification, locker drop-offs, “open-box” delivery. Build and own dashboards for Delivery SLA, Contact Rate, Return-to-Origin losses; conduct weekly root-cause reviews with Ops & CX leadership. Drive continuous improvement culture (Lean/DMAIC) within the squad—experiment, learn, iterate rapidly. Align cross-functional teams —Logistics, Warehouse, Finance, CX, Data Science—around shared OKRs and transparent reporting. Act as the post-order customer champion , grounding every decision in NPS, CSAT, and verbatim feedback loops. Balance marketplace economics by reducing costly cancellations and returns while preserving an exceptional buyer experience. Ideal Profile 4-8 years in post-order, logistics tech, or ops-heavy product roles in e-commerce or food/grocery delivery. Hands-on with carrier integrations, OMS/WMS, and communication stacks (Twilio, MoEngage). Strong continuous-improvement mindset. Track record aligning Ops, CX, and Tech on a single set of OKRs. Storytelling chops—you turn complex supply-chain jargon into insights the C-suite acts on

Role: Product Manager - Post Order CX and Last Mile Logistics Location: Bangalore About STYLI STYLI is an e-commerce brand founded in 2019 by Landmark Group, emerging as one of the largest fashion and beauty platforms in the GCC and India. With a strong focus on trendy, affordable fashion and beauty products, STYLI brings over 40,000 styles to men, women, kids, and beauty enthusiasts, offering them the latest global trends delivered directly to their doorsteps. Our vision is to be the most aspirational value fast fashion and lifestyle destination, delivering seamless service excellence. We aim to create personalized experiences, engaging customers across all touchpoints, and continually expanding our curated selection to meet their evolving need states. STYLI has quickly become a leading player in the e-commerce fashion space across the GCC - Saudi Arabia, UAE, Bahrain, and Kuwait and in India. Role Purpose & Impact Deliver a world-class post-purchase journeyorder tracking, delivery notifications, returns, refunds, CXthat reduces anxiety, drives loyalty, and lowers operational costs. Key Responsibilities Integrate carrier APIs to surface real-time shipment statuses and predictive ETAs; continuously improve on-time promise accuracy with ML models. Design self-serve return & refund flows that capture structured return reasons; feed insights back to Merchandising to cut return rates. Automate refund triggers (instant for prepaid, COD post-pickup) and track average refund time as a north-star. Deploy multi-channel support tools (in-app chat, IVR, WhatsApp bots) to resolve >40 % queries without agent hand-off and lower contact rate. Identify & mitigate RTO patterns using data (zip codes, payment types, SKUs); pilot address verification, locker drop-offs, open-box delivery. Build and own dashboards for Delivery SLA, Contact Rate, Return-to-Origin losses; conduct weekly root-cause reviews with Ops & CX leadership. Drive continuous improvement culture (Lean/DMAIC) within the squadexperiment, learn, iterate rapidly. Align cross-functional teams Logistics, Warehouse, Finance, CX, Data Sciencearound shared OKRs and transparent reporting. Act as the post-order customer champion , grounding every decision in NPS, CSAT, and verbatim feedback loops. Balance marketplace economics by reducing costly cancellations and returns while preserving an exceptional buyer experience. Ideal Profile 4-8 years in post-order, logistics tech, or ops-heavy product roles in e-commerce or food/grocery delivery. Hands-on with carrier integrations, OMS/WMS, and communication stacks (Twilio, MoEngage). Strong continuous-improvement mindset. Track record aligning Ops, CX, and Tech on a single set of OKRs. Storytelling chopsyou turn complex supply-chain jargon into insights the C-suite acts on Show more Show less