Student Support Officer

Position: Senior Officer – Student Success
Location: Mumbai (Matunga West)
Work Days: Monday to Saturday (10:00 AM – 7:00 PM, Saturday till 4:00 PM)
Experience Required: 2+ years
Salary: Negotiable, based on last drawn and interview

Role Overview

We are an Overseas Education Consultancy specializing in personalized counselling for students aspiring to study in the UK, Ireland, Australia, the US, and Germany. Our services include admission guidance, visa assistance, accommodation support, and end-to-end advisory for students and their families.

We are seeking a Senior Officer – Student Success who will be responsible for managing client (student) relationships and ensuring an excellent support experience throughout their educational journey. The ideal candidate should have strong communication skills, attention to detail, and a passion for guiding students toward achieving their academic goals.

Key Responsibilities

• Act as the primary point of contact for students, addressing inquiries and guiding them through the process.
• Build and maintain strong student relationships, ensuring consistent support and satisfaction.
• Collaborate with team members to deliver high-quality service standards.
• Coordinate with partners, associates, and university representatives to ensure accurate documentation and smooth processing.
• Maintain updated client records and track interactions using the CRM system.
• Stay informed about education industry trends and regulatory changes impacting students.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Commerce, or related field.
• Minimum 2 years of full-time work experience, preferably in customer service (voice) or sales.
• Strong verbal communication skills in English and Hindi (knowledge of additional local languages is an advantage).
• Ability to work independently, manage multiple tasks, and meet deadlines.
• Confident, proactive, empathetic, and persuasive personality.
• Genuine interest in the education sector and student success.

Job Type: Full-time

Pay: ₹40,000.00 - ₹45,000.00 per month

Work Location: In person