AM/DM Customer Service - Ocean Import / Export - Freight Forwarding
Job Summary We are seeking an experienced Pricing Manager Ocean Freight to lead and optimize the pricing strategy for our ocean freight business. You will be responsible for managing rate setting, margin control, and profitability across key trade lanes while collaborating with sales, operations, and carrier partners. Key Responsibilities - Develop & Execute Pricing Strategy: Design and implement competitive yet profitable pricing models for FCL, LCL, and special cargo shipments. - Market Intelligence: Continuously monitor market trends, carrier rates, fuel surcharges, and capacity to adjust pricing dynamically. - Rate Negotiation: Negotiate contracts and spot rates with shipping lines, NVOCCs, and carriers to maximize margins. - Margin Management: Ensure profitability by maintaining healthy margins on all quotes and shipments. - Cross-Functional Collaboration: Work closely with sales, operations, documentation, and finance to align pricing with business goals. - Reporting & Analysis: Generate daily/weekly pricing reports, variance analysis, and insights for senior management. - Process Improvement: Streamline pricing workflows, reduce TAT, and improve accuracy of quotations.
Key Responsibilities - Operations Management: Oversee end-to-end ocean freight operations (FCL, LCL, Breakbulk) and ensure timely and cost-effective cargo movement. - Customer Service: Manage key accounts, provide shipment updates, and ensure high levels of customer satisfaction. - Team Leadership: Lead, mentor, and develop a team of operations executives and customer service staff. - Carrier Management: Build and maintain relationships with shipping lines, NVOCCs, and agents to secure capacity and favorable rates. - Documentation & Compliance: Ensure accuracy of documentation (BL, DO, COO, etc.) and compliance with EXIM regulations. - Performance Monitoring: Track KPIs (on-time delivery, cost per TEU, customer complaints, etc.) and implement corrective actions. - Business Development: Identify new business opportunities, prepare proposals, and work with sales to achieve revenue targets.
Job Summary We are seeking an experienced Assistant Manager / Deputy Manager Ocean Freight to support and optimize ocean freight operations for a leading freight forwarding company. You will assist in managing day-to-day operations, customer service, documentation, and team coordination for ocean shipments. Key Responsibilities - Operations Coordination: Monitor and coordinate FCL, LCL, and breakbulk shipments to ensure smooth execution. - Customer Service: Handle customer queries, provide shipment updates, and ensure high satisfaction. - Documentation: Ensure accuracy and compliance of all shipping documents (BL, DO, COO, etc.). - Team Support: Guide and mentor a team of operations executives and customer service staff. - Carrier Coordination: Liaise with shipping lines, agents, and vendors for cargo movement and issue resolution. - Reporting: Prepare daily, weekly, and monthly reports on shipment status, delays, and performance metrics. Required Qualifications - Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field. - 3–6 years of experience in ocean freight operations in a freight forwarding company. - Strong understanding of EXIM regulations, Incoterms, and shipping terms. - Excellent communication and coordination skills (English, Hindi).
PAN India location Job Summary We are seeking an experienced Regional Head / Manager to lead and grow our freight forwarding business in the South, North , West r egion. You will be responsible for driving revenue, managing key customer accounts, overseeing operations, and leading a team of sales, operations, and customer service professionals. Key Responsibilities - Business Growth: Develop and implement regional business strategies to achieve revenue and profitability targets. - Customer Relationship Management: Manage and grow key customer accounts, ensure high levels of customer satisfaction. - Team Management: Lead, mentor, and develop a team of sales, operations, and customer service professionals. - Operations Oversight: Ensure smooth operations, timely shipment execution, and compliance with regulations. - Market Development: Identify new business opportunities, expand market presence, and build relationships with partners and stakeholders. - Performance Monitoring: Track regional KPIs, prepare reports, and take corrective actions for improvement. Required Qualifications - Bachelors degree in Logistics, Supply Chain, Business Administration, or related field (MBA preferred). - 812 years of experience in freight forwarding, logistics, or supply chain management. - Proven track record of business growth and team leadership.
Job Summary We are seeking an experienced Regional Sales Manager to drive business growth and expand our market presence in the South/West/ North region for a leading freight forwarding company. You will be responsible for achieving revenue targets, managing key customer accounts, and developing new business opportunities. Key Responsibilities - Business Development: Identify and pursue new business opportunities, prepare proposals, and close deals. - Customer Relationship Management: Manage and grow key customer accounts, ensure high levels of customer satisfaction. - Sales Strategy: Develop and implement regional sales strategies to achieve revenue and profitability targets. - Team Management: Lead, mentor, and develop a team of sales professionals. - Market Analysis: Monitor market trends, competitor activity, and customer needs. - Reporting: Track sales performance, prepare reports, and provide insights for business growth. Required Qualifications - Bachelors degree in Logistics, Supply Chain, Business Administration, or related field (MBA preferred).