Posted:17 hours ago|
Platform:
Remote
Full Time
● Maintain stock levels above 95% availability and limit discrepancies to less than 1%. ● Lead the team in achieving daily and monthly sales targets, AOV, UPT, and NPS goals. ● Maintain store appearance: clean, organized, steam-ironed garments, functioning trial rooms, etc. ● Ensure all staff are in uniform, well-groomed, and wearing name badges. ● Conduct daily morning and closing huddles to track performance and motivate the team. ● Plan staff rotation and weekly offs carefully, ensuring operational balance. ● Refresh stock regularly and ensure timely scanning and display. ● Resolve customer and employee issues calmly and professionally. ● Ensure mystery audit scores are above 80% (especially in Q2). ● Limit team attrition to below 15% annually by fostering a positive work culture. ● Create a roster that aligns with team strengths (e.g., don’t schedule SM and biller off on the same day). ● Report and escalate any maintenance or operational issues proactively. ● Train and develop the team regularly based on individual strengths and weaknesses.
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