Store Manager

Key Responsibilities 1. Customer Service: • Greeting customers as they enter the store. • Answering questions about services, pricing, and turnaround times. • Handling customer inquiries and complaints with professionalism. • Assisting with garment check-in and check-out. 2. Garment Handling: • Tagging and labeling clothes to ensure they are processed correctly. • Inspecting items for stains, damage, and special care instructions. • Organizing and storing garments until they are picked up. 3. Cash Handling and Transactions: • Managing the cash register and processing payments. • Handling cash, credit, and debit transactions. • Balancing the cash drawer at the end of the day. 4. Administrative Tasks: • Keeping records of customer orders and maintaining a database. • Scheduling pick-up and delivery services if offered. • Communicating with the back-of-house team for special instructions or issues. 5. Store Maintenance: • Keeping the front area clean and organized. • Restocking supplies, such as garment bags and hangers. Skills and Qualities • Communication Skills: Clear and friendly communication is essential for interacting with customers and colleagues. • Attention to Detail: Accurate tagging and inspection of garments help prevent mix-ups and ensure quality service. • Organizational Skills: Managing multiple orders and maintaining an orderly workspace. • Basic Computer Skills: Familiarity with point-of-sale systems and record-keeping software. • Problem-Solving: Ability to handle customer complaints or issues efficiently. Work Environment The work environment is usually a small retail space with a counter for customer interactions and a back area for garment processing. The job may require standing for long periods and occasionally lifting heavier items. Overall, a front desk position in a laundry and dry-cleaning store is customer-focused and involves a variety of tasks that contribute to the store’s smooth operation.