Posted:1 day ago|
Platform:
On-site
Full Time
Hiring for Store Manager for leading Quick Commerce Company
Location: Coimbatore
CTC: 5.7 LPA
Roles and Responsibilities
● Recommend and advise on best practices of picking and packing to improve Cx experience.
● Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing
of Cx orders using appropriate tools and dashboards.
● Guide partners on proper usage of dashboards and other portals to prevent any
inaccuracies leading to Cx impact.
● Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to
enhance smooth Ops leading to better Cx experience.
● Advise partner stores on speed perception and order fulfillment. Recommend best
practices of the same to improve Cx.
● Provide recommendations to partners for continuous improvement on delivering best Cx
metrics.
● Provide recommendations on the training aspects required to deliver/improve Cx metrics.
● Provide recommendations to the partners regarding the change in demand pattern/ spike in
order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx
impact.
Qualifications
● Graduate / 3-5 years of retail management experience
● Must have led 15+ people/ employees at Retail/ Store.
● Problem solving, data-driven decision-making
● Adaptability to dynamic situations.
● Experience from retail/FMCG/ quick commerce Industry.
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