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Store & Enterprise Helpdesk

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 month ago| Platform: Shine logo

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Skills Required

service desk technical skills analytical skills customer experience offerings domain expertise english proficiency

Work Mode

On-site

Job Type

Full Time

Job Description

As an SPE-Store&Enterprise Helpdesk professional with 2 to 6 years of experience, your role will involve providing exceptional support to store and enterprise helpdesk operations to ensure seamless service delivery. You will oversee the resolution of technical issues to enhance the overall customer experience and collaborate with cross-functional teams to improve service desk processes and efficiency. Analyzing customer feedback, identifying areas for improvement, implementing best practices, and monitoring service desk performance metrics will be key responsibilities. Additionally, you will develop and maintain comprehensive documentation, assist in training team members, ensure compliance with company policies and industry standards, troubleshoot complex issues promptly, and engage with customers to provide tailored solutions. Supporting store operations and contributing to the continuous improvement of customer experience offerings are also part of your role. Qualifications: - Strong technical background in service desk operations with proven experience - Expertise in customer experience offerings - Proficiency in English for effective communication - Experience in store operations is a valuable asset - Ability to work effectively in a hybrid work model - Strong analytical skills for assessing and improving service desk performance Certifications Required: - ITIL Foundation Certification or equivalent in Service Management,

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