Storage Support Engineer

Job Description

Shift: Candidate should be open to a 24/7 rotation shift. Communication: Should be excellent. Preferred Skills: Skilled in two of following technologies Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking Responsibilities and Duties: You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/ChaT Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues Reproduce issues by re-creating scenarios in a lab environment Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers Create new knowledge base articles to share information and best practices for reuse Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks Additional Requirements: 2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server, Networking. Creative problem solving. Strong aptitude for learning new technologies. Good verbal and written communication and interpersonal skills. ***Excellent Communication is required***