Staffing & Operations Coordinator - Remote India

Staffing & Operations Coordinator

Location: Remote (India)Company: Dragonfly Cares (US-based)

About Us

Dragonfly provides evidence-based ABA and Speech-Language Pathology services to support children with autism and developmental needs. Our mission is to help every child thrive through personalized care, family collaboration, and measurable progress. We combine clinical expertise with compassion, creating a supportive community where children reach their fullest potential.

Job Summary

We are seeking a detail-oriented and proactive Staffing & Practice Operations Coordinator to support recruitment, staffing, BT/RBT supervision, Passage Health management, and administrative functions. This role plays a vital part in ensuring that our recruitment, HR, and practice management teams operate smoothly while upholding a commitment to diverse staffing and efficient clinical support.

Key Responsibilities include but are not limited to:

1. Daytime Support (9 AM – 5 PM US
Provide reliable coverage and coordination during U.S. business hours.

2. Recruitment Support

Post new job openings and refresh existing postings on job boards.

Screen incoming resumes and flag top candidates for review.

Schedule interviews and confirm details with candidates and hiring managers.

Complete reference checks for shortlisted candidates.

Maintain accurate records in the Applicant Tracking System (ATS), cleaning up missing or misplaced data.

Perform checks and balances to verify recruitment activities are accurate, compliant, and aligned with company standards.

3. Staffing & Supervision

Maintain and update the daily staffing calendar across insurance, school, and BIS/PCT programs.

Track BT/RBT supervision hours (insurance + school).

Send timely reminders to supervisors for documentation completion.

Flag supervision hour gaps for leadership review.

4. District & External Communication

Draft professional responses to district requests for staffing and services.

Track pending district requests and follow up on outstanding items.

Prepare concise meeting notes and send summaries to the HR/Operations lead before district calls.

5. Passage Health Inquiries

Log new Passage Health inquiries and assign follow-up tasks to the team.

Monitor inquiry resolution status and flag overdue or incomplete items.

6. Administrative & HR Support

Assist the Recruitment and HR teams with documentation, compliance checks, and onboarding support.

Provide general administrative support to practice management projects.

Contribute to building a diverse, well-supported, and compliant workforce.

Qualifications

2+ years of experience in HR, recruitment support, or administrative coordination.

Strong organizational and multitasking skills; ability to manage calendars, trackers, and multiple priorities.

Excellent written and verbal communication skills.

Proficiency in Indeed & ATS/HR tools.

Experience in healthcare or education-based organizations is preferred.

Ability to handle sensitive employee and client information with confidentiality.

What We Offer

Competitive monthly salary (₹55,000–₹60,000 depending on experience).

Performance-based annual bonus.

11 Indian holidays + 10 Paid Time Off days annually.

Fully remote role with collaboration across U.S.-based teams.

Opportunity to grow in a mission-driven, diverse, and inclusive organization.

This role is critical in ensuring diversity in staffing, effective BT/RBT supervision tracking, and smooth administrative processes that support both recruitment and HR functions. By managing Passage Health inquiries and strengthening practice operations, the Staffing & Operations Coordinator helps our clinical teams focus on delivering the highest quality of care to children and families.