Staff Consultant - Application Support Specialist ( Java)

6 - 11 years

8 - 12 Lacs

Posted:10 hours ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Key Responsibilities

  • Monitor environment health and ensure system readiness through regular checks and proactive maintenance.
  • Manage incidents and service requests acknowledge, investigate, and resolve within SLA/OLA timelines.
  • Perform release management and deployment activities for applications on cloud platforms.
  • Conduct root cause analysis and apply remediation using standard and certified procedures.
  • Collaborate with partner teams to manage capacity and coordinate scaling as required.
  • Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
  • Participate in Disaster Recovery (DR) testing and application recycle/service restarts.
  • Partner with Dev and L2 teams to standardize knowledge and streamline L1 remediation processes.

Mandatory

  • 4-6 years of hands-on experience in

    application support

    within the

    banking domain

    .
  • Strong technical proficiency in

    PL/SQL, Unix, and Unix Shell Scripting

    .
  • Experience managing

    CI/CD pipelines

    using

    Azure DevOps

    or equivalent.
  • Proven problem-solving and debugging expertise.
  • Ability to independently apply production upgrades and manage deployments.
  • Strong understanding of

    ITIL processes

    ; ITIL Foundation Certification preferred.
  • Experience supporting applications within defined

    SLA/OLA frameworks

    .
  • Willingness to work in a

    24x7 rotational support model

    , including weekends.
  • Excellent communication, analytical, and customer service orientation.

Good-to-Have

  • Exposure to

    cloud-native application monitoring tools

    (e.g., Azure Monitor, AppDynamics, Splunk).
  • Familiarity with

    incident automation

    and

    DevOps collaboration

    frameworks.
  • Banking domain certifications or experience supporting

    core banking / financial systems

    .

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