SSIS, SSRS Support Lead

Position --

Role

Experience

Location

Work Mode

Shift

About the Company

• Movate is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.
• We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services.
• We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises.
• We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.

Key Skills

• 10+ years’ database and application development and support experience.
• Proven SQL Language Experience with highly performing SQL.
• Experience developing and troubleshooting SSIS packages.
• Experience developing reports and dashboards using tools like Sisense and SSRS.
• Experience with MS SQL Server.
• Knowledge of Data Modeling concepts.
• Experience with one or more scripting languages (e.g., Python, PowerShell, etc.).

Role & Responsibilities

• Lead the Operations team, driving strategic direction, Job Monitoring, Scheduling, Configuration and Maintenance of Batch Jobs.
• Act as the primary contact for user inquiries, troubleshooting and resolving issues to ensure a seamless experience.
• Develop and implement operational processes, guidelines, and best practices to streamline support operations and enhance user satisfaction.
• Log, prioritize, and collaborate with product teams on resolving bugs and complex technical issues.
• Monitor critical issues, escalate as needed, and provide workarounds for unsupported functionality.
• Also help troubleshoot, triage the daily issues and guide the team for any assistance in solving any tickets.
• Assist in refining Service Level Agreements (SLAs) to enhance service delivery and user satisfaction.
• Create, modify, and troubleshoot SSIS packages, Stored Procedures, SQL Queries, Automation Processes and SQL Jobs with an eye on performance.
• Convert, manipulate and prepare large volumes of data for ingestion into our systems using SQL Server integration tools.
• Create, modify and troubleshoot reporting queries in SQL Server 2019.
• Maintain and support data ingestion tools and automation scripts.
• Manage and resolve data-related issues that are reported by customers and internal employees.
• Conduct quality and business logic checks on all data into and out of systems.
• Maintain high customer satisfaction with customer service, technical and consultative skills, and acquired knowledge of the work product.

Pay range and compensation package

• Competitive salary based on experience and qualifications.

Equal Opportunity Statement

• We are an equal opportunity employer and are committed to creating a diverse and inclusive

workplace.

• We encourage applications from all qualified individuals regardless of race, gender, age, sexual

orientation, disability, or any other characteristic protected by law.

Qualifications

• Bachelor’s degree in computer science, Information Systems, Business Administration, or a related field.