SRE Observability Lead

Role Overview: As the SRE Observability Lead Engineer at Services Technology, you will be a hands-on leader responsible for shaping and delivering the future of Observability. Reporting to the Head of SRE Services, you will define the long-term vision, build and scale modern observability capabilities across business lines, and lead a small team of SREs delivering reusable observability services. This role is a blend of leadership and engineering, requiring both strategic vision and technical depth to resolve telemetry challenges across various environments. Key Responsibilities: - Define and own the strategic vision and multi-year roadmap for Observability across Services Technology, in alignment with enterprise reliability and production goals. - Translate strategy into an actionable delivery plan in collaboration with Services Architecture & Engineering function, delivering incremental, high-value milestones towards a unified, scalable observability architecture. - Lead and mentor SREs across Services, fostering technical growth and an SRE mindset. - Build and offer a suite of central observability services across business lines, including standardized telemetry libraries, onboarding templates, dashboard packs, and alerting standards. - Drive reusability and efficiency by creating common patterns and golden paths for observability adoption across critical client flows and platforms. - Work hands-on to troubleshoot telemetry and instrumentation issues across on-prem, cloud, and container-based environments. - Collaborate closely with the architecture function to support implementation of observability non-functional requirements (NFRs) in the SDLC, ensuring new apps go live with sufficient coverage and insight. - Support SRE Communities of Practice (CoP) and foster strong relationships with SREs, developers, and platform leads to accelerate adoption and promote SRE best practices. - Use Jira/Agile workflows to track and report on observability maturity across Services business lines, including coverage, adoption, and contribution to improved client experience. - Influence and align senior stakeholders across functions to drive observability investment for critical client flows. - Lead people management responsibilities for your direct team, including management of headcount, goal setting, performance evaluation, compensation, and hiring. Qualifications: - 13+ years of experience in Observability, SRE, Infrastructure Engineering, or Platform Architecture, with several years in senior leadership roles. - Deep expertise in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms. - Strong hands-on experience across hybrid infrastructure, including on-prem, cloud, and container platforms. - Proven ability to design scalable telemetry and instrumentation strategies, resolve production observability gaps, and integrate them into large-scale systems. - Experience leading teams and managing people across geographically distributed locations. - Strong ability to influence platform, cloud, and engineering leaders to ensure observability tooling is built for reuse and scale. - Deep understanding of SRE fundamentals, including SLIs, SLOs, error budgets, and telemetry-driven operations. - Strong collaboration skills and experience working across federated teams, building consensus and delivering change. - Ability to stay up to date with industry trends and apply them to improve internal tooling and design decisions. - Excellent written and verbal communication skills; able to influence and articulate complex concepts to technical and non-technical audiences. (Note: Additional details about the company were not provided in the job description.),