Sr. Voice Support

Job Description: You are being recruited as a Senior Voice Process Executive for a prestigious BPO situated at Infopark, Kochi. Your primary duty will involve managing customer interactions through both inbound and outbound voice calls. Responsibilities: - Handle inbound and outbound customer calls effectively - Provide exceptional service to ensure high customer satisfaction levels - Accurately record customer interactions in the system - Adhere to process guidelines and uphold quality standards - Collaborate with internal teams to address customer concerns efficiently Qualification Required: - Minimum 2-3 years of experience in BPO voice process (mandatory) - Graduation in any discipline (mandatory) - Strong communication and problem-solving abilities - Willingness to work in Night Shift (6 PM - 3 AM) - Customer-focused mindset with good interpersonal skills Additional Details: The company offers benefits such as commuter assistance, health insurance, and Provident Fund.,