Job
Description
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries. Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future! In this role, you will create operating instructions, how-to manuals, assembly instructions, and frequently asked questions pages to assist technical support staff, consumers, and other users within the Enphase ecosystem. You will collaborate with product quality specialists and customer service managers to enhance the end-user experience post product release through documentation and potential product design modifications. Working across various teams including product management, engineering, marketing, training, and program management, you will ensure seamless information flow during development and testing phases. Your responsibilities will encompass determining the needs of end users of technical documentation, which includes certification agencies, PV system designers, EPC firms, PV system installers, test engineers, auditors, customer support agents, field applications engineers, and system owners. By studying product samples and engaging with product designers and developers, you will create quick install guides and necessary operation and installation manuals. Your role will also involve providing feedback on products to streamline user experience, organizing and preparing supporting documents for products, releasing documents to the Enphase Document Management System (EDMS), and utilizing various visual aids to enhance user understanding. Additionally, you are expected to select the appropriate medium for message delivery, standardize content across platforms and media, gather usability feedback from stakeholders, revise documents as needed, and adhere to Enphase brand and style guidelines for consistent content creation. To be successful in this role, you should possess a Bachelor's degree in a relevant field or have a minimum of 5 years of related experience. Proficiency in the French language is mandatory for creating, editing, and reviewing technical documents and knowledge base articles. Candidates with a background in electrical basics and solar industry experience are preferred. You should have expertise as a technical publications writer/content developer, proficiency in MS Office, Adobe InDesign & Illustrator, and Oxygen XML, as well as SharePoint development and usage skills. Strong writing, editing, and proofreading abilities, experience in publishing across multiple platforms, project management skills, and the capacity to work within a team environment are essential. Furthermore, you should possess excellent communication skills, be detail-oriented, adept at prioritizing tasks and meeting deadlines, and demonstrate a strong desire for continuous learning and improvement. The ability to work independently and collaboratively, along with accomplished presentation skills, are vital for this role. Your role will also involve working with external vendors/contractors and effective project management to ensure successful project completion in a fast-paced, dynamic team environment.,
