Sr Technical Lead-Cloud & Infra Engg

Job Responsibilities

• Co-ordinating and completing production maintenance changes with Pulse Secure VPN and Azure VWAN.
• Troubleshooting complex issues with L3 team to find out root cause
• Troubleshooting End user VPN issues and by engaging with cross domain teams.
• Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets. Detailed Root cause summary to be documented for the Problem tickets. Document Pre & Post implementation logs & Script for change. Network Diagram updates.
• Should be okay to work with Infrastructure as Code infrastructure by coordinating with end users
• Areas of experience and skills required
• Working on the assigned tickets within the agreed Timeline/SLA as per the Ticket Priority/Severity and Adhere to the ITIL process with zero noncompliance.
• Upskilling the technical knowledge by learning new Technology and doing relevant technical certifications
• Supporting the configuration of Azure infrastructure and services based on the Enterprise Scale reference architecture.
• Contributing to project tasks by documenting best practices, KBAs and project runbooks.