Sr Tech Supp Specialist

As a Senior Tech Support Specialist at Honeywell, you will be a key player in delivering advanced technical support for various projects and initiatives. Your role will involve leading and overseeing a team of support specialists to ensure the successful execution of support activities and the delivery of high-quality solutions. Collaboration with cross-functional teams will be essential for developing and executing support plans to meet all technical support requirements effectively. Your contribution in this role will significantly impact the success of our technical support operations. You will be accountable for managing the team of support specialists, offering guidance to resolve complex customer issues, and implementing improvements in our support processes. At Honeywell, our people leaders are crucial in developing and supporting employees to achieve their best performance and drive positive change across the company. Your role will involve building a strong, diverse team through talent recruitment, succession planning, retention efforts, and fostering an inclusive culture. Responsibilities: - Leading and managing a team of support specialists to deliver advanced technical support to customers - Collaborating with cross-functional teams to design and implement support strategies - Providing technical expertise and guidance to the team for resolving complex technical issues - Driving process improvements to optimize the efficiency and effectiveness of technical support operations - Ensuring compliance with quality standards and customer service metrics Qualifications: YOU MUST HAVE - Minimum 2 years of experience in advanced technical support or related roles - Strong leadership and team management skills - Excellent problem-solving and decision-making abilities WE VALUE - Bachelor's degree in Engineering or related field - Experience with quality management systems and processes - Passion for innovation and continuous learning About Us: Honeywell is dedicated to assisting organizations in overcoming the world's most intricate challenges in automation, the future of aviation, and energy transition. As a trusted partner, we deliver actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by our Honeywell Forge software. Our goal is to make the world smarter, safer, and more sustainable.,