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Five9
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Sr Staff Software Engineer

Sr Staff Software Engineer

Five9

12 - 17 years

8 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

product management ivr coding web development debugging voip php html sql python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Technical Leadership:
Take deep ownership of all aspects of product software engineering, including feature development, production incident management, addressing technical debt, and contributing to technology roadmaps and solution architecture.
Provide strong technical leadership and mentorship to local engineering teams and serve as the go-to expert for engineering leaders on complex technical challenges.
Feature and Architecture Ownership:
Take full ownership of the end-to-end design and implementation of features, including technical backlog refinement, scope definition, and ensuring timely delivery.
Propose architectural changes and lead technical discussions with engineers, product managers, and quality teams to drive alignment and deliver high-impact solutions.
Be accountable for the software lifecycle from development to deployment to operation in production, and be obsessed with the final experience for the customer.
Ensure observability is built in, and proactively identify and resolve issues functional and non-functional which impact the end customer experience.
Hands-on Development:
Design and implement features by writing clean, maintainable code based on product requirements and customer feedback. Establish and maintain coding standards, shared libraries, and practices. Review code from others. Use AI to aid the development of software and guide others to be effective with it.
Production Incident resolution:
Lead development investigations and conduct deep root cause analyses for production incidents. Deliver timely resolutions with a focus on speed, quality, and long-term stability.
Cross-functional collaboration and Communication:
Work closely and effectively with leadership including the Five9 CTO -, architecture, customer support, product management, Forward Deployed Engineering (FDE) and professional services teams. Strong communication skills including a strong command of both written and spoken English - are essential for this role. You will regularly update senior leadership on team progress and the overall health of our systems. During production incidents, you ll be responsible for clearly explaining technical issues to non-technical stakeholders, ensuring everyone understands the impact and the resolution timeline.

Required Skills

Technical Expertise

12 + years of experience in designing and developing distributed, and scalable systems on a cloud-based platform (GCP, AWS or Azure) in a SaaS company. Hands-on expertise in cloud-native backend microservices with Java & backend frameworks like Spring Boot.

Able to create architecture designs and workflows for discussion and implementation.

Highly proficient in a variety of programming languages, including but not limited to Java, Python, JavaScript or others as required.

Expertise server-side technologies, databases (SQL and NoSQL), caching and back-end frameworks like Spring Boot.

Strong experience with microservices architecture, distributed systems and running mission critical software in production

Strong Hands-on experience with Kubernetes, CI/CD pipelines and containerized deployment processes

Understanding of web application security principles and best practices

Experience with version control (Git), CI/CD pipelines, and deployment processes

Experience with cloud-based architectures separating compute from storage

System Operations

Experience with production incident management and debugging complex issues

Knowledge of monitoring tools, logging systems, and application performance management like New Relic, Grafana, Prometheus etc.

Understanding of cloud platforms (AWS, GCP, or Azure) and containerization

Experience with library dependency management and upgrade planning
Familiarity with security vulnerability scanning and remediation processes

Educational qualifications

Bachelors degree in computer science, engineering, or related field (Masters degree preferred).

Desirable

Experience with PHP & Laravel

Experience with web development technologies such as HTML, CSS, JavaScript, and modern front-end frameworks like Vue.js or React.

Experience with Contact Centre, IVR, Virtual Agents, VoIP and telecommunications service providers is advantageous.

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