Sr Specialist TCOM Guest Svcs

About us:

Target Enterprise Services

TES includes several contact centers focused on the quick and seamless resolution of a variety of issues. From REDcard Guest Services to the Client Support Center, we pride ourselves on infusing every interaction with that signature Target service that guests and team members alike have come to expect. We directly support Targets bottom line through building guest loyalty as the retailer of choice and taking care of our team members so that they can get back to the work they do best, from headquarters to stores to distribution centers. Guest Services handles all guest inquiries, issues, reviews, and comments relating to Target.com orders, Stores and site issues.

As a Senior Specialist in Guest Services, you'll provide a branded experience with every contact by engaging the guest via Guest Services platform to deepen the relationship and drive loyalty and sales. You'll be empowered to make decisions and resolve guest concerns in a courteous, helpful manner by providing excellent guest service skills, strong work ethic and integrity. You'll learn new technology and solve problems using all available resources and knowledge. You will interact with teams across Target to effectively resolve guest issues in a timely manner, and be responsible for identifying, evaluating, and communicating guest trends to leadership in a prompt manner. You'll need to adapt quickly to the changing needs of the business while displaying a positive attitude and professionalism in interactions both internally and externally. You'll maintain department performance standards and goals related to performance and quality service and have a thorough understanding of policies and procedures to support compliance. You will work in a multi-channel environment (e-mails, phone calls, chat, letters and other non-guest facing work types) and need to prioritize work accordingly, while working independently in a fast-paced service center environment.

Job duties may change at any time due to business needs.

About you:

Bachelors Degree from an Accredited University.

6 months to 1 year of previous customer service experience, preferably in Chat/E-mail environment.

Ability to interact with guests, team members and internal business partners with a professional, friendly, and empathetic style

Excellent verbal and written communication skills, including listening and negotiating.

Experience dealing with escalated guest complaints

Ability to use various information sources to answer questions, identify problems and appropriately resolve guest issues

High on critical thinking, problem solving and ownership, Strong bias for action

Open to work in 24/7 shifts, preferably working in US time zones

Good to have:

US cultural awareness, Previous experience working for US processe