Sr Services Project Manager

Responsibilities Act as the Primary customer liaison for all implementation-related tasks. Demonstrate expertise in all facets of the Project Management Lifecycle , including but not limited to: Requirements gathering Staff management Budget management Issue and risk mitigation Status reporting Act as a People Developer or mentor to internal colleagues, assisting in their continued development in best practices and employee growth. Set performance goals for the project team or work unit. Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded. Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews. Lead Executive level meetings and escalations . Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work. Assess the potential impact on own and others work, and develop and execute the best work solution. Manage escalated situations as proactively as possible, involving management as needed. Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations. Develop strong customer relationships as a trusted advisor at project management, payroll manager, and senior management levels. Exhibit strong attention to detail as well as the ability to function strategically within accounts; proactively look at the big picture for project/customer short and long-term goals; identify and drive additional revenue opportunities within accounts. Demonstrate a proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise level deployments). Qualifications Good project management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, HRMS for the India market . Overall 8 to 10 years of experience in Enterprise level project deployments (multi-work stream) is required. Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (implementation team). Comfortable presenting to large and diverse audiences, including C-Level executives. Strong experience scheduling, preparing presentations, and status reports. Superb written and oral communication skills required (e.g., proficient in Microsoft PowerPoint and Word). Ability to perform multiple tasks ranging from project management to coaching other team members. Well versed with MS Office applications including MS Project 2010, Excel, SharePoint, PowerPoint, Visio. Ability and willingness to travel up to 50% on a regular basis throughout India. Broad knowledge of labor management, HR Payroll, ERP, or similar domain product/systems is strongly preferred