Sr. Service (Electrical) Engineer

The Service Department at The Company is seeking a dedicated individual to lead and manage our service department operations to ensure customer satisfaction. As the Service Department Manager, you will be responsible for overseeing service and support operations, leading a team, and implementing strategic planning and continuous improvement initiatives to enhance service quality and efficiency. Key Requirements: - Proficient in PLC, HMI, and SCADA systems. - Excellent communication and collaboration skills. - Strong organizational and problem-solving abilities. - Ability to multitask and work well under pressure. - Proficiency in Microsoft Office Suite. Roles & Responsibilities: - Assist in installations and setup procedures. - Manage customer support and ticket systems. - Handle maintenance and repairs. - Plan and oversee site visits. - Conduct training sessions and maintain documentation. - Manage customer relationships and feedback. - Ensure quality checks and feedback management. - Oversee warranty and contract procedures. - Implement continuous improvement initiatives. - Ready to travel to sites as required. This is a full-time position with benefits including cell phone reimbursement, health insurance, internet reimbursement, and leave encashment. The work schedule is fixed with additional performance and yearly bonuses. The work location is in person. If you are a proactive individual with a passion for service excellence and team leadership, we encourage you to apply for this rewarding opportunity with The Company's Service Department.,