Sr. Salesforce Quality Analyst (Service Cloud)

Roles and Responsibilities:

• Provide accurate high-level effort estimates on assigned QA tasks, demonstrating autonomy and accountability in task execution.
• Independently handle QA items, demonstrating a deep understanding of Salesforce org/system infrastructure to troubleshoot issues and engage relevant engineering teams.
• Offer in-depth troubleshooting skills to resolve errors and performance issues, leveraging exploratory testing methodologies effectively.
• Write detailed test cases, execute them, and creatively identify bugs in newly added application features.
• Perform regression testing, delivering comprehensive bug reports and test results reports with reproducible test steps and screenshots.
• Interpret project documents, customer demands, and product objectives to craft and execute effective test cases.
• Investigate customer-reported problems, test bugs, manage bug reports, and capture appropriate logs in Salesforce for issue diagnosis.
• Handle technical communications, understand customer systems, and collaborate with deployment teams to resolve system-level issues.
• Collaborate closely with the Salesforce team on application support, communication, analysis, testing, and implementation activities.
• Stay updated on product developments to anticipate environmental or code modifications and contribute to the enhancement of processes and procedures.
• Adhere to pre-defined processes, instructions, guidelines, and policies while executing day-to-day tasks.
• Work closely with the development team to ensure adherence to processes, procedures, and best practices.

Skills:

• 4+ years of experience in a QA role on Salesforce, demonstrating proficiency in Salesforce Sales and Service Cloud.

  Must have experience in

  Service cloud

  .
• Strong communication skills to effectively collaborate with cross-functional teams and articulate QA findings.
• 4+ years of hands-on experience with Apex, Visualforce, Flows, and Salesforce integrated/interfacing applications.
• Experience in Web Services testing using tools like Ready API/Postman.
• Proficiency in UI, regression, performance, usability, acceptance, and ad-hoc testing methodologies.
• Ability to review and write test cases, with prior experience in end-to-end testing prior to UAT.
• Salesforce Administrator or ISTQB Certification is desired and preferred.
• Familiarity with ISTQB principles and practices, demonstrating excellent analytical, problem-solving, and decision-making skills.
• Demonstrated ability to work effectively as a member of an agile team or independently, with a high level of self-motivation to continuously learn new methodologies and technologies.