Sr Sales Operations Coordinator

Roles & Responsibilities

• Setup new items and customers in accordance with documented processes within SFDC and the ERP system.
• Perform PCS Product Data Management that supports Sales opportunities.
• Meet Service Level Agreements.
• Item Maintenance.
• Build system accuracy and integrity of an item structure that includes item description, item class/ sub class/GL code updates, Unit-Of-Measure (UOM) updates, item status updates, and pricing
• Pricing Maintenance.
• Load customer rebates/contracts into ERP and update standard/list cost.
• Process and generate quotes for pricing changes/upload new sell price the TSS gives the customer.
• Build and maintain customer item table maintenance - tie customer items (custom SKU's) to PCS distributor items Maintenance Table
• Setup customer master file that includes ship to addresses and upload tax certificates
• Address customer inquiries and surveys build answers for business questionnaires and work with Quality on specific questions
• Build QBR prep for customers - populate pre-approved customer template with PCS data
• SFDC support for Sales - support projects (to translate) PCS business into SFDC

As a Sales operation Coordinator you represent our company well by being responsible, punctual and self motivated.

Other Requirements

• Bachelors degree in business / equivalent experience in appropriate specialty preferred
• 3+ years relevant business experience: operations, customer implementation, supply chain, sales, product management, and/or customer service
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Proficient with business systems ERP systems, CRM systems, workflow automation systems
• Past experience improving or fully automating business processes
• Display excellent verbal and written communication and Presentation skills.
• Highly detailed and organized with excellent analytic and problem-solving abilities
• Able to multi-task, prioritize and lead time efficiently
• Ability to work under face pace environment
• Customer orientated and ability to adapt/respond to different types of tasks
• Knowledgeable in continuous improvement methodology and related analytical tools, e.g. PPI, Six Sigma, Lean, flow charting, pivot tables, etc.
• Flexible to work in Night Shifts

Shift Time : 5.30 PM to 2.30 AM