Sr Product Analysis and Design Specialist

The Technical Writer will closely collaborate with Product Managers, Business Analysts, and Client Trainers to ensure documentation reflects the latest product features and real-world usage, while also enabling future SaaS implementations.

Whats in it for you:

• Opportunity to influence the knowledge architecture of a mission-critical platform in the capital markets domain.
• Hybrid role with exposure to product strategy, training, and enablement.
• Potential to evolve into a dual role involving light product analysis and client-facing training support.
• Work alongside subject-matter experts in the post-trade and corporate actions space.
• Contribute to a global platform supporting capital markets clients worldwide.

Responsibilities:

• Own and maintain end-to-end product documentation, user guides, contextual help, onboarding assets, FAQs, and release notes.
• Collaborate with Product Managers and BAs to translate complex features and business workflows into user-friendly content.
• Lead the creation of interactive help formats such as walkthroughs, video tutorials, tooltips, and FAQs, aligned with modern RoboHelp or equivalent systems.
• Build and manage structured documentation repositories, with scalable taxonomy and search optimization.
• Keep all documentation in sync with agile product releases and change management protocols.
• Partner with Design teams to elevate the user experience with accessible and dynamic help interfaces.

What Were Looking For:

Education and experience

• 5+ years of experience in technical writing, product documentation, or knowledge management roles.
• Exposure to Capital Markets, Post-Trade Processing, or Corporate Actions preferred.
• Proficient with documentation tools like Adobe RoboHelp, MadCap Flare, Document360 etc.
• Strong writing, editing, and information architecture skills.
• Experience working in Agile product development environments.
• Ability to quickly understand technical products and processes and communicate them clearly.
• Experience with video-based help, UX writing, or onboarding content design is a strong plus.

Personal impact

• Self-starter with a passion for clear communication and user education.
• Highly organized, detail-oriented, and quality-driven.
• Collaborative mindset with the ability to work cross-functionally across product, design, client success, and engineering teams.
• Strong interpersonal and communication skillsverbal and written.
• Interest in evolving towards hybrid roles in product consulting or training.