Job
Description
As a Senior Operations Analyst in Automation at Johnson Controls, you will oversee operational processes and procedures to ensure that IT services and infrastructure consistently meet defined performance objectives. Your role will involve monitoring and managing all infrastructure and application components while continuously enhancing incident, problem, change, and release management practices. Your responsibilities will include incident management and problem management. You will coordinate major incident management across IT teams, participate in MIM bridge calls, and oversee automation support resolution. Additionally, you will manage key business-critical applications, support activities to advance strategies and improvements, and implement solutions for recurring incidents to minimize downtime. It will be your responsibility to resolve incidents within SLAs, log all incidents and problems centrally, and work with problem management on proactive and reactive strategies. In terms of technical change management, you will utilize standard processes to build, test, and implement changes that meet service levels. You will work with business and IT to ensure that change requests align with business needs, keep change records, and manage authorized changes through planning, testing, implementation, documentation, and review. Critical changes will be flagged for Change Advisory Board assessment and scheduling. Furthermore, you will contribute subject matter expertise to project teams during all phases of the technology enablement lifecycle, provide advisory services to clients regarding business process optimization, collaborate with client technology specialists and external strategic partners to implement advanced technology solutions, and participate in project management, execution, and reporting activities. You will also develop and refine technical designs to maintain and enhance automated solutions supporting JCI business processes, emphasizing excellence in code development to ensure technical rigor and replicability in automated solutions. Additionally, you will advance proficiency in automation technologies through certifications and ongoing self-study in AI, OCR, and machine learning domains. The team is expanding to include individuals with experience in Robotic Process Automation (RPA), working together to implement automation tools including UiPath and MS Power Platform. Operations Analysts in this role will be responsible for developing and documenting RPA configuration best practices, configuring new RPA processes and objects based on workflow principles, and addressing issues encountered during regular RPA operations. As a candidate for this role, a background in IT, Networking, Programming, or Cybernetics is suitable. Familiarity with tools such as UiPath, MS Power Platform, or Automation Anywhere is considered beneficial. Required qualifications include proficiency with automation tools (UiPath, MS Power Platform), familiarity with object-oriented concepts, ability to troubleshoot code, strong problem-solving skills, motivation as a team player focused on results, effective communication skills, and fluency in business English. Preferred skills include proficiency in C, C++, Java, Python, or .NET, familiarity with Windows server OS, basic networking concepts, network and systems troubleshooting skills, and basic SQL server knowledge. This role offers ongoing training and certifications in areas like UiPath, ITSM/ServiceNow, Microsoft Power Platform and Copilot, and Microsoft Azure. As automation progresses, you will also have opportunities to grow your skills in AI. The salary for this position starts from [To be adjusted] gross, depending on experience. Compensation will be based on your qualifications and fit for the role at Johnson Controls. At Johnson Controls, we are committed to improving outcomes for our partners and building a world that is safe, comfortable, and sustainable. Join us in creating innovative, integrated solutions to make cities more connected, buildings more intelligent, and environments more comfortable and secure. Let's talk today about how your talent can contribute to tomorrow.,
