Sr Manager - Program Management

Position: Sr Manager Program Management

Job Summary:

The Sr. Manager – Program Management will be responsible for leading key customer accounts, ensuring operational efficiency, and driving total customer satisfaction in the Electronics Manufacturing Services (EMS) domain. This role requires cross-functional leadership, strategic planning, and deep understanding of product lifecycle and industrialization in electronics manufacturing.

Key Responsibilities:

• Customer Account Leadership:

• Own and manage strategic customer accounts.
• Ensure high customer satisfaction and retention.
• Act as the primary liaison between the customer and internal teams.

• Project & Program Management:

• Introduce and standardize project management models and best practices.
• Drive end-to-end program execution from RFQ to final delivery.
• Promote knowledge sharing across teams for continuous improvement.

• Cross-Functional Collaboration:

• Work closely with sourcing, materials, testing, assembly, prototype, and quality teams.
• Ensure alignment and collaboration across all business verticals.
• Resolve customer and internal issues effectively through strong communication.

• Operational Efficiency:

• Monitor and optimize costs, inventory (DIO), obsolescence, and excess material handling.
• Manage Engineering Change Requests (ECR) and Engineering Change Orders (ECO).
• Forecast sales and budget accurately to ensure profitable performance.

• Technical & Strategic Insight:

• Understand emerging technologies and their application to manufacturing and product development.
• Contribute to Product Lifecycle Management (PLM) strategies and execution.

Qualifications & Skills:

• Bachelor’s /Master’s degree in Business, Engineering, or a related field.
• 12–18 years of experience in Program or Project Management within the EMS or electronics manufacturing industry.
• Proven ability to lead cross-functional teams and manage complex customer accounts.
• Strong understanding of supply chain, sourcing, quality, and manufacturing processes.
• Experience with ECR/ECO, costing, and inventory management.
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to drive business results while ensuring customer satisfaction.

How to Apply: