Sr Manager- Customer Experience

As an experienced individual in the Customer Experience field within the banking or NBFC sector, you will be responsible for overseeing the customer experience process at the area office. Your role will involve strategic planning, team management, performance evaluation, and ensuring compliance with company policies and regulatory requirements. Your key responsibilities will include: - Driving initiatives to enhance customer experience and operational efficiency - Managing smooth day-to-day operations - Leading strategic planning and team handling - Ensuring compliance and reporting - Implementing process improvement initiatives To excel in this role, you should possess 5-10 years of experience in a Customer Experience profile within the Banking or NBFC industry. (Note: Additional details about the company were not available in the provided job description),