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Flexability Hr Solutions
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Sr. Manager Azure Application Support

Sr. Manager Azure Application Support

Flexability Hr Solutions

8 - 13 years

|

9 - 19 Lacs

Posted:1 day ago| Platform:

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Skills Required

azure services production support application support management azure paas azure functions 24x7 issue tracking microsoft azure azure logic apps cloud application support team

Work Mode

Hybrid

Job Type

Full Time

Job Description

Accountable to work as Cloud Application support team.
Accountable to resolve the stakeholders queries for business critical Cloud Applications.
Accountable to incorporate alerting and monitoring wherever missing.
Accountable for owning the issue end to end and take it towards closure.
Accountable to provide 24x7 support for business critical applications.
Responsible for maintaining logs, issue tracking, and documenting resolutions for future reference.
Responsible for providing MI specific to each regional service review (UK, Europe, APAC, Americas)
Accountable for driving Service Improvement within the Azure Cloud space.
Responsible to be point of contact for any Business Continuity, Disaster Recovery and Failover activities.

Key Stakeholder ManagementInternalExternal

Experience in handling complex Azure related issues.
Experience in working follow the sun model.
Experience in ITIL guiding principles.
Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB).

Experience:

12+ years of corporate experience and large part of that with asset management firms
5+ years of experience Service Management.
Experience working in fast paced agile environments and cross functional teams

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