Sr Human Centered Change Consultant

Responsibilities:

• Change Strategy Development:

• Collaborate with client stakeholders to develop comprehensive change management strategies for Salesforce.com implementations and digital transformation projects.
• Analyze the impact of technological changes on business processes and formulate strategies to address organizational challenges.

• Prosci Certified or equivalent expertise:

• Leverage Prosci methodology to plan and execute change initiatives effectively.
• Apply Prosci principles to assess organizational readiness, identify key stakeholders, and develop targeted communication and training plans.

• Training Strategy, Plan and Development:

• Design, develop, and implement training programs tailored to the needs of diverse stakeholders, encompassing employees, managers, and executives, to ensure effective acquisition of skills and knowledge for successful Salesforce.com technology adoption.
• Utilize instructional design principles and adult learning methodologies to create engaging and effective training materials.
• Provide ongoing support and resources to facilitate continuous learning.

• Stakeholder Engagement:

• Identify and engage key stakeholders across the organization to build support for change initiatives.
• Foster a culture of collaboration and open communication to ensure successful change adoption.
• Collaborate with UI/UX designers and cross-functional teams to support user-centric change adoption by aligning training, communications, and enablement activities with evolving user interface designs.

• Communication Planning:

• Develop clear and concise communication plans to articulate the benefits of change and address potential concerns.
• Implement communication strategies that resonate with various audience segments.

• Salesforce.comIntegration:

• Work closely with Salesforce.com administrators, BAs, Solutions Architects and developers to understand system changes and ensure alignment with change management strategies.
• Facilitate the integration of change management processes into Salesforce.com projects.

Qualifications:

• Prosci Certification or equivalent is mandatory.
• Demonstrated experience in change management within the context of technology implementations. Salesforce experience is a plus
• Background in technology or digital transformation projects.
• Minimum of 3 years of Instructional Design experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proven ability to collaborate with cross-functional teams.

Accommodations

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Posting Statement

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