Sr. Executive / Executive - Medical Value Tourism

Key Responsibilities

• Patient Coordination: Act as the primary point of contact for international patients seeking medical treatment/
• Assist patients in understanding the available medical services, treatment options, and associated costs
• Coordinate all aspects of the patient's travel, including visa, accommodation, transportation, and interpreter services
• Medical Facility Liaison: Collaborate with healthcare providers, hospitals, and medical professionals to ensure seamless patient care
• Schedule medical appointments, surgeries, and other treatments as per the patient's requirements
• Maintain strong relationships with healthcare partners to provide the best possible medical services
• Compliance and Documentation: Ensure that all required legal and medical documentation is in order, including medical records, consent forms, and insurance coverage
• Stay updated with the relevant healthcare regulations and compliance standards
• Financial Management: Prepare and communicate cost estimates to patients, including treatment, travel, and accommodation expenses
• Assist patients in making payment arrangements and address any financial queries
• Quality of Care: Monitor the quality of medical services provided to international patients
• Gather patient feedback and address concerns to improve patient satisfaction and outcomes
• Crisis Management: Be prepared to address any emergencies or unforeseen issues related to a patient's medical journey, providing swift resolution
• Language and Cultural Assistance: Arrange for interpreters and cultural liaisons to help international patients feel comfortable and understood during their medical journey
• Marketing and Promotion: Assist in marketing and promoting the medical value tourism program to attract more international patients
• Attend medical tourism conferences and events to network and build partnerships.

alifications & Desired Profile:

Education:

• Degree or Diploma in Hotel Management, Hospital Administration, or Healthcare

.

Experience:

• 2 - 4 years in service roles (hospitality/hospitals). Team-handling experience

preferred.

Skills:

• Leadership and people skills
• Emotional intelligence and problem-solving
• Excellent verbal communication (multilingual preferred)
• Conflict resolution and service recovery
• Working knowledge of HIS, CRM tools, MS Office

Please carry your CV , educational certificates & Come in formals for interview