Sr. Executive / Asst Manager Customer Relationship Management

Role Overview: As a Senior Executive/Assistant Manager, your main responsibility will be to ensure customer service and satisfaction by achieving 100% of promised business goals. Additionally, you will play a key role in building relationships with lower, middle, and upper-level management to support business expansion. Effective communication through the ticketing system will be crucial for success in this position. Key Responsibilities: - Ensure customer service and satisfaction - Achieve 100% of promised business goals - Build relationships with lower, middle, and upper-level management for business expansion - Communicate effectively through the ticketing system Qualifications Required: - Graduation degree - 5+ years of experience in customer care/customer support Please note that Xpress is committed to providing excellent benefits to its employees, including: - Health, dental, and vision benefits for you and your family - Life insurance and disability benefits - Paid parental leave - Relocation support - Wellness and commuter benefits - Flexible work hours - Open vacation policy - Embracing distributed work; some benefits may vary by location.,