Sr Engineer - Global Service Operations

As a Customer Operations Associate at Tata Communications, you will be responsible for managing customer queries and operations. Your role involves taking ownership of customer issues and providing timely resolutions. You will research, diagnose, and troubleshoot system/application issues, as well as escalate unresolved problems to the appropriate internal teams following standard procedures. It is crucial to ensure that SLAs are achieved and work proactively to maintain the same. Key Responsibilities: - Taking ownership of customer issues and providing timely resolutions - Researching, diagnosing, and troubleshooting system/application issues - Escalating unresolved problems to the appropriate internal teams - Ensuring SLAs are achieved and working proactively to maintain them Qualifications Required: - Demonstration of problem-solving skills - Prior experience in providing customer service support in fast-paced, high availability, 24x7 environments - Maintaining awareness of the latest technologies in the domain - Certifications in CCNA, GVPN, ILL, Routing, and switching would be advantageous (Note: There are no additional details about the company in the provided job description),