Manager - Global Service Operations Tata Communications

6.0 - 10.0 years

0 Lacs

pune, maharashtra

On-site

You will be responsible for redefining connectivity with innovation and intelligence at Tata Communications. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services, and Network services, you will be envisaging a New World of Communications. As the ideal candidate, you should possess a Bachelor's degree in Engineering, Computer Science, or a related field along with 6+ years of experience in network operations or managed services. Your strong knowledge and hands-on experience in SD-WAN technologies such as Cisco Viptela, Fortinet, Versa, VMware VeloCloud, SilverPeak, etc., will be crucial. Additionally, a deep understanding of IP networking protocols including BGP, OSPF, VRF, GRE, IPSec, NAT, MPLS, GVPN, etc., is required. Your role will involve troubleshooting complex WAN/LAN issues in large-scale enterprise or service provider environments. Familiarity with network monitoring & troubleshooting tools, network security principles, and hands-on experience with firewalls like Fortinet, Palo Alto, Cisco ASA, will be advantageous. Exposure to cloud-based networking and security services such as AWS TGW, Azure VWAN, SASE, etc., will also be beneficial. Industry standard certifications in the relevant domain will be considered an added advantage. Key Responsibilities: - Act as the technical escalation point for all SD-WAN-related issues within the operations team. - Own and drive the end-to-end assurance of SD-WAN services including performance monitoring, fault resolution, and root cause analysis. - Collaborate with NOC, engineering, vendors, and customer teams to ensure network availability and SLA adherence. - Analyze network performance data, recommend optimization actions, and corrective measures. - Lead or support incident triage, change implementation, and problem management initiatives. - Ensure proper documentation of configurations, standard operating procedures (SOPs), and best practices. - Assist in knowledge transfer and training of L2 teams for continuous skill upliftment.,

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Network Engineer Tata Communications

1.0 - 3.0 years

4 - 5 Lacs

Pune

Work from Office

The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Mandate Skills- GVPN, IP routing, MPLS & Network Configurations Responsibilities Maintaining, administering, upgrading, and troubleshooting network tools and equipment Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc. Ensure SLA are achieved & work proactively to maintain the same. Conduct vulnerability assessments for networks, Servers, applications, and operating systems Conduct network security audits and scanning on a predetermined basis. Compile and track vulnerabilities over time for metrics purposes. Timely upgradation of all the tools used and their related documents like SOP s etc. Desired Skill sets Demonstration of problem-solving skills Prior experience in providing technical support in fast paced, high availability, 24X7 environments. Knowledge of network, operation systems

Posted 1 month ago

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