Job
Description
Role Overview: As a leader at Elastic, you will establish, scale, and lead the new India-based Global Services Center of Excellence (CoE). Your main responsibility will be to build an exceptional offshore delivery team proficient in Elastic's core technologies, focusing on implementing Observability, Search, and Security engagements globally. You will drive the CoE's technical direction, ensuring implementation excellence, fostering innovation, and integrating Elastic's solutions into the global delivery framework. Key Responsibilities: - Define and implement the CoE's technical vision aligned with Elastic's product roadmap and global services objectives - Drive adoption of standard processes for Elastic Stack implementations, emphasizing performance, scalability, and security across Observability, Enterprise Search, and Security solutions - Lead technical evolution of offshore delivery, promoting innovative solutions, advanced automation, and expertise in Elastic's offerings - Establish and enforce meticulous technical delivery methodologies and quality standards - Lead technical architecture and delivery of complex Elastic solutions, ensuring robust, high-performance outcomes - Build specialized delivery teams focused on Observability, Enterprise Search, and Security solutions - Implement continuous technical support for global customers through "follow-the-sun" models - Develop a plan to attract, hire, and nurture Elastic engineers, architects, and consultants - Foster a culture of continuous learning and deep expertise in Elastic technologies - Champion development and adoption of technical accelerators, automation tools, and reference architectures - Collaborate with Product, Engineering, and Solutions Architecture teams to ensure technical capabilities are aligned with best practices - Manage technical budget and track key technical performance indicators Qualifications Required: - 15+ years of professional services delivery leadership, including 5 years managing large-scale offshore technical operations - Hands-on experience with Elastic Stack and its application in Observability, Enterprise Search, and Security domains - Experience managing technical teams across multiple geographies and time zones - Strong problem-solving skills and understanding of agile methodologies and DevOps practices - Bachelor's degree in Computer Science, Engineering, or related field; relevant certifications in Elastic Stack are valued Additional Company Details: Elastic, the Search AI Company, enables users to find real-time answers using their data at scale. The Elastic Search AI Platform is trusted by over 50% of the Fortune 500 to deliver search, security, and observability solutions, unlocking business potential and protecting private information effectively. As a distributed company, Elastic values diversity, offers flexible work locations and schedules, and provides benefits such as health coverage, generous vacation days, parental leave, and opportunities for financial donations and volunteer projects. Elastic welcomes individuals with disabilities and strives to create an inclusive environment for all. (Note: The key performance indicators and export controls information have been omitted from the job description),
