Sr Customer Success Consultant

As a part of the team at MTAP, you will be contributing to creating innovative solutions that positively impact people's lives. Our team comprises talented and driven individuals who are committed to providing exceptional products and services to our customers. Why consider MTAP - We are dedicated to fostering a diverse and inclusive workplace where everyone can thrive. - Competitive salaries, excellent benefits, and opportunities for growth and development are offered. - We prioritize work-life balance and encourage our team members to prioritize themselves and their families. Roles & Responsibilities: - Implement and support the Safetrax tool for large corporates and fleet partners. - Serve as the single point of contact for all client queries. - Act as the primary liaison between clients, sales, and other functional groups to ensure client satisfaction. - Manage Account Management activities and support clients effectively. - Develop long-term and short-term growth strategies for the accounts. - Participate in internal planning activities, develop schedules, and align resources for projects and support. - Provide a consulting mindset by acting as a solution provider. - Identify opportunities for automation to enhance client service experience. - Respond to customer queries, communicate Safetrax's value proposition, and negotiate deals successfully. - Address client needs within defined turnaround time. Knowledge & Experience: - Bachelor's degree with demonstrated Account/Service Management experience. - Experience in Information Technology. - Strong written and oral communication skills. - Proficiency in Microsoft Office tools like Excel and PowerPoint. - Aptitude for learning new technologies and processes to apply them in a customer-facing environment. - Understanding of technical risks and supportability parameters. - Strong decision-making skills and ability to drive new best practices. - Relationship management skills to farm the account effectively. Location: Gurugram Experience: 2-5 years Positions: 2 If you are interested in being a part of our team, please send your resume to careers@mtap.in. Feel free to reach out to us at +91-80-46808888 or via email at recruitment@mtap.in for any queries.,