Sr Associate / Manager - BPO-L&D

The role of Senior Associate/Manager in BPO-L&D involves overseeing knowledge management for client accounts with a critical focus on Client Management. It also includes team management and governance as an integral part of core deliverables. The individual in this role should be comfortable working in all shifts and will be responsible for managing training deliverables and governance for assigned projects in the US and other countries. As an individual contributor, it is essential to have the ability to lead without authority. Key responsibilities include maintaining training and account data for projects, ensuring accurate and up-to-date team trackers, working closely with the business for escalations, RCAs, and training support. The role also involves domain and behavioral training facilitation. The ideal candidate should be comfortable in a rapidly-evolving work environment and possess knowledge in Finance. Required Skills: - L&D solutioning experience - Knowledge of TNI, TNA, L&D concepts/lifecycle - Training facilitation - RCA Industry Type: Outsourcing/Offshoring Functional Area: Finance and Accounts Employment Type: Full Time, Permanent Role Category: Learning and Development Job Code: GO/JC/21434/2025 Recruiter Name: Sangeetha,