Sr Associate /Manager - BPO-L&D

You will be responsible for overseeing knowledge management for client accounts with a critical focus on client management. Team management and governance will be integral to the core deliverables. You should be comfortable working in all shifts as required. Your duties will include managing training deliverables and governance for assigned projects in the US and other countries. As an individual contributor, you must demonstrate the ability to lead without authority. It is crucial to maintain training and account data for projects, ensuring all team trackers are accurately maintained and up-to-date. You will be responsible for closely working with the business for any escalations, RCAs, and training support. Facilitation of domain and behavioral training is also part of the role. Adaptability to a rapidly-evolving work environment is essential, and knowledge in Finance is a plus. Skills Required: - L&D solutioning experience - Knowledge of Training Needs Identification (TNI), Training Needs Analysis (TNA) - Familiarity with L&D concepts and lifecycle - Training facilitation skills - Root Cause Analysis (RCA) Role: Senior Associate / Manager - BPO-L&D Industry Type: Outsourcing/Offshoring Functional Area: Finance and Accounts Employment Type: Full Time, Permanent Role Category: Learning and Development Job Code: GO/JC/21434/2025 Recruiter Name: Sangeetha,