Job
Description
Primary Skills: Contributes to systems analysis and design. Designs and develops moderately complex applications. Contributes to integration builds. Contributes to maintenance and support. The application is used for Customer Support via the Phone, Web, Email, Messaging (SMS) and Chat channels. Analyze business requirements, translating those requirements into Salesforce specific solutions using the Salesforce toolsets (Out of the Box, Configuration, Customization). Experience in designing & building a solution using Salesforce Declarative & Programmatic Approach Experience with Integrating Salesforce with on premise legacy systems and other cloud solutions Experience with integration of middleware and Enterprise Service Bus. Experience with integrating Salesforce with the 3rd party using SOAP and REST APIs in XML\JSON formats Experience with Apex, workflow, Lightning Flows, and triggers Experience with Service Cloud & Service Business Process (Email to Case, Web to Case, Live Chat, Digital Engagement/Messaging, Phone to Case), Open CTI and/or CTI Vendors, Omnichannel, CRMA, Knowledge, Case Routing, Queues, Public Groups, User Group Assignments Experience with developing Salesforce Lightning Web Component (LWC), Aura Components, Visualforce and Javascript Secondary Skills: Some knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team Understanding of the Microsoft productivity suite (Excel, Word, Power Point) Written and verbal communication skills Self-Motivated learner
