Sr Analyst/Analyst, Trust & Safety Operations

The Trust and Safety Analyst/Sr Analyst position is a key role within the Operations function at Cint. We are a fast-paced organization and are redefining the online market research industry. Candidates with a can-do attitude and a proactive and hands-on approach to business will thrive in this environment and will be met daily with new opportunities to facilitate the company s growth. Enthusiastic team players will quickly be able to make their mark in our demanding but stimulating environment where creativity, initiative, and hard work are rewarded. This role is a remote working position, and the candidate will be working US EST hours.

Role Purpose and Responsibilities:

• Communicate and liaise with different departments to handle incoming requests and quality escalations

• Prepare reports and share insights into quality findings as part of quality investigations

• Drive and/or be a part of quality programs related to suppliers, clients, etc

• Proactively monitor and track internal data and statistics to identify and troubleshoot unusual spikes/dip in traffic at the supplier, client and/or user level

• Contribute by sharing inputs towards development of new tools and products

• Update product and internal documentation regularly

• Explore avenues, plan and ideate to improve the overall quality functionQualifications

• 2-3 years minimum experience in the Market Research service industry preferred

• Enterprising, curious and enthusiastic to learn new tools and processes

• Data Analysis: able to spot patterns and irregularities within data sets of different sizes

• Making Order out of Chaos: Highly organized and proactive, you are good at keeping on top of your work by tracking and progressing many different tasks at once in a fast-paced, busy environment.

• Have a commercial mindset to understand the impact of actions

• Team player with the ability to communicate clearly and build strong and trustworthy relationships with different stakeholders

• Proficiency in written and oral communication in English
  

  Technical requirements

• Tech-savvy with proficiency in using MS-Office products - key features expertise:

  • Excel V-lookups

  • Pivot tables with filtering/formulas/etc

  • De-duplications checks

• Experience in handling Market Research data checks and validation

• Ability to manipulate large files

• Provide clear, concise feedback on data findings

• Add suggestions on needed improvements

• Knowledge of Sampling criteria and panel handling is a big advantage