Sr Analyst - Sales Operations

UnitedLex India Private Limited (Erstwhile iRunway) is a data and professional services company that specializes in delivering high value outcomes to top-performing law firms and corporate legal departments. Located in Gurgaon, we operate during the shift of 10:30 AM to 7:30 PM with both side cab facilities provided. As a Sr. Analyst in the Solutions & Sales Operations team at UnitedLex, you will play a crucial role in providing strategic and process support to the sales, account management, and marketing functions. Your primary responsibilities will include supporting Solutions for RFPs and Security Assessments, as well as Sales Operations for Salesforce CRM and its applications. Your day-to-day activities will involve assisting cross functional teams in Sales and Marketing to ensure efficient revenue generation and effective data management. You will be responsible for guiding users through the sales process, system enhancements, integrations, reporting, and data management. Key Responsibilities: - Managing robust data hygiene standards and overall data governance. - Handling multiple Salesforce CRM projects, prioritizing work efforts to meet deadlines. - Salesforce Administration tasks including onboarding, training, and troubleshooting integrations. - Providing adequate training and enablement materials for new and existing users. - Building and maintaining positive relationships with stakeholders and internal customers. - Ensuring high accuracy and on-time delivery, while upholding client systems and processes for data governance. - Maintaining 100% compliance with contractual agreements and information protection protocols. - Continuously improving processes, efficiencies, and quality. Qualifications: - Strong knowledge of legal services, technology, and processes. - Technology acumen with the ability to learn new technologies and work independently. - Minimum of 3 years experience in Sales Operations or eDiscovery support. - Excellent written and oral communication skills, organizational skills, and the ability to simplify complex technical details. - Adaptability to navigate ambiguity and changing organizational needs. - Experience in working in cross-matrixed and geographically dispersed teams. - Proficiency in M365 Office tools: PowerPoint, Word, Excel, SharePoint, Teams. - SF.com Admin Certification and Admin Certification 2 are advantageous. - Comfortable with flexible working hours to support EST US hours. For more information, please refer to our Privacy Policy at UnitedLex: [Privacy Policy](https://unitedlex.com/privacy-policy/).,