Sr Analyst I Infrastructure Services

Job Description

Key Responsibilities: Maintain accurate software asset inventories using enterprise SAM tools (e.g., ServiceNow SAM Pro, Flexera, Snow). Manage the end-to-end software lifecycle: acquisition, deployment, maintenance, and retirement. Analyze software usage data to optimize licensing and reduce unused or underused software. Ensure ongoing compliance with vendor license agreements and industry regulations. Conduct internal software audits and support vendor or third-party audit requests. Interpret and apply complex licensing rules across various models (SaaS, subscription, perpetual, etc.). Collaborate with procurement to validate licensing requirements prior to software purchases. Maintain and reconcile entitlement records against deployments and usage data. Automate license harvesting and reclamation using SAM tool workflows. Monitor software renewal dates and proactively manage renewals to avoid penalties. Create and maintain license position reports (Effective License Positions - ELPs) for key vendors. Develop optimization strategies to drive cost avoidance and value realization. Integrate SAM tools with ITSM and CMDB platforms to ensure real-time accuracy. Apply software normalization and categorization for consistent reporting. Establish and enforce policies and controls related to software acquisition and usage. Participate in software contract negotiations by providing entitlement and usage intelligence. Define KPIs and performance metrics for software asset health and compliance. Create dashboards and custom reports for leadership and compliance teams. Ensure software deployment aligns with enterprise architecture standards. Assess risk exposure related to unlicensed or shadow IT software. Develop and deliver training on SAM best practices across the organization. Stay updated on licensing changes from major vendors like Microsoft, Oracle, Adobe, etc. Lead continuous improvement initiatives for SAM process maturity (aligned with ISO/IEC 19770). Act as SME (subject matter expert) in audits and legal discussions involving software compliance. Collaborate with cybersecurity teams to track unauthorized or high-risk software installs. Maintain documentation of SAM procedures and ensure alignment with ITIL practices. Evaluate new SAM tools or modules for feature fit and process automation. Implement license reallocation processes during employee offboarding or system retirement. Work with cloud teams to manage SaaS and cloud-based software spend (e.g., AWS Marketplace, Azure). Contribute to enterprise IT governance by linking software compliance with broader IT asset management. Required Skills and Qualifications : Minimum 8+ years of experience working software asset management tools. Strong understanding of all software products and licensing models. Experience in software license compliance and audit processes. Strong analytical skills for data reporting and trend analysis. Knowledge of IT infrastructure and its relationship with license tracking. Excellent communication skills for reporting and collaborating across teams. Organization skills to balance and prioritize work. Ability to work in a team environment. Preferred Qualifications : Certified Software Asset Manager (CSAM). Experience with other SAM tools (e.g., Flexera, ServiceNow). ITIL Foundation or other asset management certifications. ServiceNow SAM Pro certification (if applicable) Work Environment Work from Office is mandatory This job role requires to work in rotational / night shifts.