This role is responsible for overseeing the timely collection of outstanding payments from both internal and external clients. It involves resolving payment-related disputes and issues efficiently, while working closely with cross-functional teams to ensure accurate account reconciliation. The position also focuses on maintaining strong stakeholder relationships and supporting the overall financial health of the organization through effective debt management.
Key Accountabilities
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Chasing cash (both GBP and foreign currencies) that are due to Atkins from their external and internal clients on a timely basis, predominately via Calls.
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Resolution of any reason for non-payment by working with respective teams to resolve outstanding issues.
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Working with project managers to resolve disputes in a timely manner.
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Client account reconciliation on any invoices/ Credit notes to resolve and close the paid invoices.
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To work closely with the Cash Allocation team, Project Accounting team, Approvers, and requestors to make sure the invoices are paid and resolved on time.
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Prepare and provide Account level updates over the call to management on the outstanding debt on weekly basis.
Responsibilities:
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Manage daily work queues, monitor customer accounts to identify overdue balances and initiate collection activities.
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Prepare regular reports on collection status, aging analysis, and cash flow forecasts.
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Update client accounts within our cash collection software (Side trade), detailing activities and actions and make sure all resources are exhausted before escalation.
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Escalate accounts to the Management if there is no resolution after exhausting all resources.
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Follow up and facilitate resolution of outstanding disputes quickly & efficiently.
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Highlight credit note matches promptly and accurately to the Cash Allocation team.
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Deal with queries raised by customers.
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Investigate incorrect allocation issues and resolve within tight deadlines.
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Send copy invoices via email when requested.
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Identify WHT (Withholding tax) balances and obtain necessary approvals to write off.
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Prioritise workload to ensure core activities are achieved.
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Build and maintain good working relationships with all areas of the Shared Services function, the broader Atkins business and external customers.
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Negotiate payment plans and resolve billing disputes in a professional manner.
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Ensure compliance with company policies and relevant financial regulations.
Professional & Technical skills
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At least 3-4 years experience in Accounts Receivable (Cash Collection).
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Should have excellent English language and communication skills, in both written and verbal form.
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Must be able to communicate with internal & external stakeholders and colleagues professionally.
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Intermediate working knowledge of Microsoft Excel, including use and set-up of pivot tables and formulae such as V-lookups.
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Experience in working with ERP system preferably JDE and Oracle.
Preferred Qualifications & Experience
Additional Information
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Working hours: 10am - 7.30pm (India Standard Time).
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Work Location: Yelahanka, Bangalore.
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Candidate must have required infrastructure to enable remote working.
What We Can Offer You:
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Varied, interesting and meaningful work.
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A hybrid working environment with flexibility and great opportunities.
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Opportunities for training and, as the team grows, career progression or sideways moves.
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An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Worker Type Employee
Job Type Regular