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2.0 - 7.0 years
2 - 6 Lacs
Kharkhoda
Work from Office
Job Role: To meet KPI target of department ensuring adherence of quality systems Educational Qualification: Diploma Job Responsibilities 1. Planning and management of 45-50 workmen and 5-6 supervisors in weld body shop 2.Process Improvement by analyzing the issues and countermeasures to enhance Safety/Quality/Productivity. 3. Administrative control of team, Manpower Management, Manpower Training, Skill Upgradation 4. Production & Quality Target Achievement & Loss Recovery 5. Hands on Experience on Line, Part loading Sequence, Line Data management, 6. Efficiency analysis and continuous Improvement(KAIZEN) 7. Training of new supervisors and workmen 8. Defect analysis and countermeasures 9. Safety Production & Quality cost(KPI) Target Achievement 10. Efficiency analysis and continuous Improvement(KAIZEN) 11. Emergency and loss recovery planning capability 12. Direct and indirect consumables consumption optimization Competencies / Skills Functional/Technical: 1. In-depth knowledge of welding jigs/Safety Checks/Quality checks 2. In-depth Knowledge of spot welding process/parameter control 3. In-depth Knowledge of Robot teaching/programming of Fanuc and Kawasaki robots, Hands on Experience on Spot Reteaching, Sealer application teaching 4. Detailed Knowledge of prevailing and latest quality systems to maintain weld body quality 5. Knowledge of body accuracy analysis and body fit and finish 6. Detailed Door line and white body line Knowledge - Hemming Sealer application and hemming process in doors 7. Safety Production & Quality cost(KPI) Target Achievement 8. Hands on Experience on Line, Part loading Sequence, Line Data management, 9. Efficiency analysis and continuous Improvement(KAIZEN) 10. Team building know and customer orientated attitude 11. Emergency and loss recovery planning capability Behavioral: Target orientation Customer orientation Good analytical skills Excellent Communication & presentation skills Flexibility Team player Networking skills
Posted 3 weeks ago
2.0 - 5.0 years
2 - 6 Lacs
Kharkhoda
Work from Office
Job Role: To meet daily production target ensuring Safety and Quality Educational Qualification: Diploma (With Specialization): Mechanical/Production Experience 2-5 years Job Responsibilities: 1. Management of team comprising of 10-12 workmen in weld body shop 2. Process Improvement to enhance Quality/Productivity/Safety. 3. Administrative control of team, Manpower Management, Manpower Training, Skill Upgradation 4. Production & Quality Target Achievement & Loss Recovery 5. Hands on Experience on line, Part loading Sequence, Line Data management, 6. Efficiency analysis and continuous improvement (KAIZEN) 7. Training of new workmen 8. Defect analysis and countermeasures Competencies: Technical: 1. Knowledge of welding jigs/Safety Checks/Quality checks 2. Knowledge of spot welding process 3. Basic Knowledge of Robot teaching/programming, Hands on Experience on Spot Reteaching, Sealer application teaching 4. Knowledge of quality systems to maintain weld body quality 5. Knowledge of body accuracy/Operation Analysis 6. Knowledge of Sealer application and hemming process in doors 7. Production & Quality Target Achievement & Loss Recovery 8. Hands on Experience on Line, Part loading Sequence, Line Data management 9. Efficiency analysis and continuous Improvement (KAIZEN) Behavioral: Target orientation Good analytical skills Excellent Communication & presentation skills Flexibility Team player Networking skills
Posted 3 weeks ago
0.0 - 2.0 years
2 - 5 Lacs
Chennai
Work from Office
In this Role, Your Responsibilities Will Be: Ensure that operations comply with the companys safety, health and environmental management regulations. Responsible for daily work in the assembly shop and coil shop requirements per direction/schedule Perform product assembly and basic equipment operation Set up and operate Winding machine, Spot welding machine, Molding machine. Set up and operate Automatic testing equipment for coil shop as well as Assembly shop. Position requires flexibility and may rotate responsibilities within position Adherence to all quality standards Actively involved in continuous improvement events such as Kaizen Work environment: Manufacturing environment Who You Are: You stay aligned with your goals and stay productive. You use systems and technology to stay on track For This Role, You Will Need: Ability to work in with minimum supervision 0-2 years experience in operating the Assembly & Testing equipment Willing to do work in shift basis. Physical demands: Must be able to lift to 3 Kilogram weight. Must be able to distinguish colors Preferred Qualifications that Set You Apart: B.E/B. Tech /Diploma /ITI or any degree
Posted 3 weeks ago
5.0 - 10.0 years
4 - 8 Lacs
Ramanagara
Work from Office
Role & responsibilities Job Description We are looking for a Technical Engineer / Sr. Engineer with hands-on experience in welding line setup, production optimization, and quality analysis. The ideal candidate will play a key role in establishing new welding lines, improving production efficiency, and ensuring high-quality standards. Key Responsibilities Independently plan and set up new welding lines. Perform quality analysis using tools like WHY-WHY, Fishbone, and 7QC. Develop and implement plans to improve production efficiency, reduce costs, and optimize labor. Diagnose production line issues and recommend effective countermeasures. Establish and maintain safety protocols with a focus on worker well-being and environmental sustainability. Stay updated with engineering and production advancements and share insights with the team. Identify, document, and report countermeasures for issues during trials and production. Maintain supplier and manufacturing databases. Deliver assigned tasks with high quality and within agreed timelines. Work independently and collaboratively with cross-functional teams. Support specification design and test method development for new products. Prepare component and product specifications. Required Skills & Experience 5-6 years of experience in: MIG Welding and Robotics Operation (Panasonic preferred) PFMEA , Control Plan , and Process Validation Quality Analysis using WHY-WHY, Fishbone, and 7QC tools AutoCAD , CATIA , and GD&T Jigs and Fixtures , Simulation (preferred) MIG, Spot, and Plasma Welding Operations Sheet Metal Components , Pipe Bending/Forming Cost Calculation for new production lines Preferred Skills Ability to read and interpret engineering drawings and GD&T. Experience in component correction/modification as per customer requirements. Basic operation skills in AutoCAD; CATIA knowledge is a plus. Programming knowledge for welding robots is an added advantage.
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Investment Banking(Loans).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Health and Welfare (HW).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Kolkata
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Provider Inbound.
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Investment Banking(EM).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Kolkata
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Defined Contributions (DC).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Defined Benefit (DB).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Payroll (Payroll Services).
Posted 3 weeks ago
1.0 - 4.0 years
2 - 5 Lacs
Chennai
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1.
Posted 3 weeks ago
2.0 - 5.0 years
3 - 4 Lacs
Becharaji, Ahmedabad
Work from Office
Roles and Responsibilities Troubleshoot issues related to spot welding, MIG welding, TIG welding, and other welding techniques. Ensure compliance with safety regulations and maintain a safe working environment. Desired Candidate Profile Basic understanding of jig & fixture design and modification if required. Proficiency in PANSONIC robot programming. Basic Knowledge of computer skills like WORD,EXCEL. Knowledge of bender machine. Willingness to operate the line in the emergency condition.
Posted 3 weeks ago
5.0 - 10.0 years
7 - 13 Lacs
Dharuhera, Bhiwadi, Manesar
Work from Office
Preparing WPS (Weld Process Sequence) of New Products. Implementation of PDCA & TPM activities, Cost saving projects Maintaining Standard Operating Procedures (SOP) Handling Spot/MIG welding section individually, Line Balancing & Jigs & Fixture Required Candidate profile Must have experience in Weld shop Robotic Teaching Programming & Troubleshooting with min 4+ Yrs experience in Sheet Metal Industry Should be BE/B. Tech/ Diploma
Posted 3 weeks ago
0.0 - 2.0 years
0 - 0 Lacs
Hyderabad, Chennai, Bengaluru
Work from Office
Immidiate joiners for multi welders in Saudi Arabia Ali M. Abdullah Allabbad Contracting ( Contracting company for Saudi Aramco). Immediate requirement for Multi Welder(Tig and Arc) for Saudi Arabia Salary for Freshers - 2500 SAR + Food and Accomodation Salary for Experienced - 3000SAR + Food and Accomodation 2 Year Contract 8 Hours Duty Airticket and Visa will be provided once stamping is done. Interview - Skill Test Only Immidiate Joiners only -Before end of July Month SC apply which will discussedd once your profile is shortlisted.
Posted 4 weeks ago
1.0 - 11.0 years
6 - 7 Lacs
Pune
Work from Office
Job Description Key Responsibilities/Deliverables: Product and process strong understanding for spot welding Understanding of SAP operation Understanding and hands-on of PFEAM, TPM, TOM, Six Sigma Root cause analysis and corrective action implementation Understanding of 7 QC tools FTY improvement and CFT working culture Competencies Working knowledge of SAP Problem solving and analytical understanding Designing of fixture and jigs Schedule: Full-time Req: 009GOQ
Posted 1 month ago
1.0 - 5.0 years
2 - 4 Lacs
Pune
Work from Office
Urgent Requirement Post- Weld shop Engineer Qualification - Diploma/BE Mechanical Experience -1 to 5 yr Salary -25k to 35k Location- Chakan, Pune Contact Miss Maya 97678 97450
Posted 1 month ago
2.0 - 4.0 years
3 - 5 Lacs
Ghaziabad
Work from Office
Opening: Tig/Mig- Welder (Hiring for Reputed Sheet Metal Components Manufacturing Industry) Location: Ghaziabad, UP Exp: 2 to 4 Years Salary: 20,000 to 25,000 (Negotiable) Eligibility: ITI- Welder
Posted 1 month ago
1.0 - 6.0 years
2 - 4 Lacs
Chennai
Work from Office
Responsibilities: Perform high-quality TIG welding on stainless steel components for appliances. Ensure precision and adherence to safety and quality standards. Collaborate with the production team to meet project deadlines. Tamilmani HR 8148439052 Required Candidate profile Minimum 1 year of experience in TIG welding. Strong knowledge of welding techniques for stainless steel. Ability to read technical drawings and specifications.
Posted 1 month ago
2.0 - 7.0 years
6 - 10 Lacs
Karimnagar
Work from Office
We are looking for a highly skilled and experienced Technical Officer to join our team in Hyderabad. The ideal candidate will have 2 to 7 years of experience in technical valuation, preferably in the real estate industry. Roles and Responsibility Perform in-depth industry, market, and competitor research to analyze market trends. Conduct valuation analysis on various companies using accepted asset valuation approaches and theories. Design valuation models for asset valuation and gather relevant data through direct client interaction and on-site collection. Inspect assets including residential, commercial, and industrial properties. Identify and develop new revenue streams and maintain relationships with builders to achieve repeat business. Liaise with valuation agencies, real estate developers, and local government bodies for market analysis and updates. Build and strengthen relationships with key builders/developers and monitor construction status periodically. Segment markets based on property types and identify high-risk or negative areas (e.g., low-line, poor quality construction). Guide and develop "technical policy" and monitor portfolio/delinquencies related to technical aspects. Develop checks and processes to control fraud, build databases, and deduct funding on properties; scrutinize project approvals for compliance on legal and technical aspects. Analyze new upcoming residential projects and facilitate fast approval for advanced processing and funding. Conduct property audits to analyze collateral risk and manage quality real estate portfolio. Track real estate market development and its impact on lending parameters, property valuations, and financial implications. Monitor market feasibility of projects, periodically check property documents, and present bylaws violations as per plot size. Manage vendors involved in the technical evaluation process and train/evaluate team proficiency while maintaining TAT targets. Work closely with the legal counterpart on the technical evaluation front and conduct frequent spot checks, maintaining an MIS related to the technical evaluation. Assist collections in tying up with brokers and negotiating rates for property resale, takeovers through legal processes, or other business-acquired properties. Help maintain a healthy portfolio through feasibility reports, valuation reports, project monitoring reports, and market surveys. Understand and analyze risks associated with property/project/market/developer and exposure levels. Job Minimum 2 years of experience in technical valuation, preferably in the real estate industry. Strong knowledge of technical valuation principles and practices. Excellent analytical and problem-solving skills. Ability to work effectively in a team environment. Strong communication and interpersonal skills. Experience in managing vendors and conducting property audits is desirable. A B.Tech/B.E. degree is required, and an M.Tech degree is preferred. Additional Info The company offers a competitive salary and benefits package.
Posted 1 month ago
1.0 - 5.0 years
9 - 13 Lacs
Narasaraopet
Work from Office
We are looking for a highly skilled and experienced Technical Manager to join our team in Hyderabad. The ideal candidate will have 1 to 5 years of experience in the field. Roles and Responsibility Perform in-depth industry, market, and competitor research to analyze market trends. Conduct valuation analysis on various companies using asset valuation approaches and theories. Design valuation models for asset valuation and develop new revenue streams. Gather data through direct client interaction and on-site collection related to client assets. Inspect assets including residential, commercial, and industrial properties. Build and strengthen relationships with key builders/developers and monitor construction status. Segment markets based on property types and identify high-risk or negative areas. Guide and develop technical policies and monitor portfolio/delinquencies related to technical aspects. Develop checks and processes to control fraud, build databases, and deduct funding on properties; scrutinize project approvals, ensuring compliance on legal and technical aspects. Analyze new upcoming residential projects and facilitate fast approval for advanced processing and funding. Conduct property audits to analyze collateral risk and manage quality real estate portfolios. Track real estate market development and its impact on lending parameters, property valuations, and financial implications. Monitor market feasibility of projects for industrial, residential, commercial, or institutional purposes, periodically checking property documents and presenting bylaws violations as per plot size. Manage vendors involved in technical evaluations and train/evaluate team proficiency while maintaining TAT targets. Work closely with the legal counterpart on technical evaluation matters and conduct frequent spot checks, maintaining an MIS related to technical evaluations. Assist collections in tying up with brokers and negotiating rates for property resale, takeovers through legal processes, or other business-acquired properties. Help maintain a healthy portfolio through feasibility reports, valuation reports, project monitoring reports, and market surveys. Understand and analyze risks associated with property/project/market/developer exposure. Job A graduate degree in Civil/Architecture is required. Minimum 1 to 5 years of experience in technical valuation or a related field. Possess strong knowledge of technical valuation principles and practices. Demonstrate excellent communication and interpersonal skills. Ability to work effectively in a team environment and build strong relationships with stakeholders. Exhibit strong analytical and problem-solving skills.
Posted 1 month ago
1.0 - 5.0 years
9 - 13 Lacs
Malappuram
Work from Office
We are looking for a highly skilled and experienced Technical Manager to join our team in Hyderabad. The ideal candidate will have 1 to 5 years of experience in the field. Roles and Responsibility Perform in-depth industry, market, and competitor research to analyze trends and opportunities. Conduct valuation analysis on companies using various asset valuation approaches and theories. Design valuation models for asset valuation and develop new revenue streams through client relationships. Inspect assets including residential, commercial, and industrial properties, identifying potential risks and growth opportunities. Liaise with valuation agencies, real estate developers, and local government bodies for market analysis and updates. Build and strengthen relationships with key builders/developers to secure project approvals and monitor construction status. Segment markets based on property types and identify high-risk or low-value properties. Guide and develop technical policies, monitor portfolios/delinquencies related to technical aspects, and control fraud through checks and processes. Scrutinize project approvals, ensure compliance on legal and technical aspects, and analyze new residential projects for fast approval. Conduct property audits to manage quality real estate portfolio, track real estate market developments, and monitor market feasibility for projects. Manage vendors involved in technical evaluation, train and evaluate team proficiency, and collaborate closely with the legal counterpart. Carry out frequent spot checks and maintain an MIS related to technical evaluation, while also helping collections tie-up with brokers and negotiate rates for property resale. Maintain a healthy portfolio through the preparation of feasibility reports, valuation reports, project monitoring reports, and market surveys. Understand and analyze risks associated with property/project/market/developer and exposure levels. Job A graduate degree in Civil/Architecture is required. Minimum 1 to 5 years of experience in technical valuation or a related field. Possess strong knowledge of financial services, accounting, and auditing principles. Demonstrate excellent communication and interpersonal skills. Ability to work effectively in a team environment and build strong relationships with clients and stakeholders. Exhibit strong analytical and problem-solving skills, with attention to detail and the ability to meet deadlines.
Posted 1 month ago
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