181 Spot Welding Jobs - Page 2

ITI - Welder / 8th or 10th pass with welding course Need to know CO2 welding / Gas welding. Basic knowledge is okay Both Freshers or experienced in welding can apply Job Location : CHENNAI ONLY Age : Above 18 years only can apply Free Accomodation

Role & responsibilities ASSEMBLY OF STRUCTURAL FABRICATION, WELDING AND FITTING WORKS Preferred candidate profile ITI, AUTOCOMPONENT INDUSTRY, TIG, MIG, ARC, CO2, GAS CUTTING

Role & responsibilities 1) Knowledge of power generation, distribution, and utilization is essential for designing and troubleshooting power-related systems 2) Understanding and implementing control systems, including PLC programming and automation, is crucial for modern fabrication processes. 3) The ability to identify and resolve electrical issues quickly and efficiently is a must-have skill. 4) Basic knowledge of testing electrical equipment and performing maintenance tasks is necessary for ensuring the reliability of fabrication equipment. Preferred candidate profile 1) Good Communication 2) PLC Knowledge 3) Press Shop Ele Maintaince Share your profile on: gpjadhav@pansegroup.com

who specializes in joining metals using the TIG welding process, which is a precise and high-quality technique

Education : Diploma (Mechanical / Production Job Responsibilities 1. Management of team comprising of 10-12 workmen in weld body shop 2. Process Improvement to enhance Quality/Productivity/Safety. 3. Administrative control of team, Manpower Management, Manpower Training, Skill Upgradation 4. Production Quality Target Achievement Loss Recovery 5. Hands on Experience on Line, Part loading Sequence, Line Data management, 6. Efficiency analysis and continuous Improvement(KAIZEN) 7. Training of new workmen 8. Defect analysis and countermeasures Functional/Technical: 1. Knowledge of welding jigs/Safety Checks/Quality checks 2. Knowledge of spot welding process 3. Basic Knowledge of Robot teaching/programming, Hands on Experience on Spot Reteaching, Sealer application teaching 4. Knowledge of quality systems to maintain weld body quality 5. Knowledge of body accuracy/Operation Analysis 6. Knowledge of Sealer application and hemming process in doors 7. Production Quality Target Achievement Loss Recovery 8. Hands on Experience on Line, Part loading Sequence, Line Data management, 9. Efficiency analysis and continuous Improvement(KAIZEN) Behavioral: Target orientation Good analytical skills Excellent Communication presentation skills Flexibility Team player Networking skills

Education : Diploma (Mechanical /Production ) Job Responsibilities: 1. Planning and management of 45-50 workmen and 5-6 supervisors in weld body shop 2.Process Improvement by analyzing the issues and countermeasures to enhance Safety/Quality/Productivity. 3. Administrative control of team, Manpower Management, Manpower Training, Skill Upgradation 4. Production Quality Target Achievement Loss Recovery 5. Hands on Experience on Line, Part loading Sequence, Line Data management, 6. Efficiency analysis and continuous Improvement(KAIZEN) 7. Training of new supervisors and workmen 8. Defect analysis and countermeasures 9. Safety Production Quality cost(KPI) Target Achievement 10. Efficiency analysis and continuous Improvement(KAIZEN) 11. Emergency and loss recovery planning capability 12. Direct and indirect consumables consumption optimization Functional/Technical: 1. In-depth knowledge of welding jigs/Safety Checks/Quality checks 2. In-depth Knowledge of spot welding process/parameter control 3. In-depth Knowledge of Robot teaching/programming of Fanuc and Kawasaki robots, Hands on Experience on Spot Reteaching, Sealer application teaching 4. Detailed Knowledge of prevailing and latest quality systems to maintain weld body quality 5. Knowledge of body accuracy analysis and body fit and finish 6. Detailed Door line and white body line Knowledge - Hemming Sealer application and hemming process in doors 7. Safety Production Quality cost(KPI) Target Achievement 8. Hands on Experience on Line, Part loading Sequence, Line Data management, 9. Efficiency analysis and continuous Improvement(KAIZEN) 10. Team building know and customer orientated attitude 11. Emergency and loss recovery planning capability Behavioral: Target orientation Customer orientation Good analytical skills Excellent Communication presentation skills Flexibility Team player Networking skills

Role: Sheet metal parts development and evaluation Failure analysis in Sheet metal Responsibility: Knowledge of manufacturing process of Sheet metal parts BIW part evaluation failure analysis. Technical guidance to vendor for Sheet metal parts manufacturing process. Sheet metal stamping , welding and material technical know how should be available. Part Process evaluations preferable for new product development. Analysis of Part Quality issues countermeasure planning. New product development activity planning Planning for zero defect production lines setup at Vendors. PFMEA and required actions planning with vendors. Advance Quality planning for new parts development. Analysis of part quality issues countermeasure planning for mass production models Competency Requirements: Knowledge of Sheet metal Stamping Welding process Expertise in checking fixture welding fixture design concept generation. Good understanding of raw material spec usage areas. Effective problem solver with skill to lead root cause investigation. Practical application of Quality Control Tools, including theoretical background of SPC, Analytical tools and Six sigma. Working Knowledge of Tools / Dies various inspection aids (gauges /Jigs / Fixtures / Test Rigs, Etc.). Clear Good communication skills. Ability to work in lean, multi tasking environment. Ability to handle the product situation independently. Specific Expertise for Functional Area: Should be well versed with various sheet metal manufacturing processes like Stamping Spot welding, etc. Having experience in Automobile Industry (4/2 wheeler / LCV ) Knowledge about the checking fuxture concept Computer environment proficiency is essential for proper Documentation, presentation and its data retrieval. (MS office). Openness positive attitude to work in team Good understanding of Failure /Root cause analysis Eligibility: Education: Essential: B.Tech. (Mech) - Full Time

Education : Diploma (Mechanical /Production ) Job Responsibilities: 1. Planning and management of 45-50 workmen and 5-6 supervisors in weld body shop 2.Process Improvement by analyzing the issues and countermeasures to enhance Safety/Quality/Productivity. 3. Administrative control of team, Manpower Management, Manpower Training, Skill Upgradation 4. Production Quality Target Achievement Loss Recovery 5. Hands on Experience on Line, Part loading Sequence, Line Data management, 6. Efficiency analysis and continuous Improvement(KAIZEN) 7. Training of new supervisors and workmen 8. Defect analysis and countermeasures 9. Safety Production Quality cost(KPI) Target Achievement 10. Efficiency analysis and continuous Improvement(KAIZEN) 11. Emergency and loss recovery planning capability 12. Direct and indirect consumables consumption optimization Functional/Technical: 1. In-depth knowledge of welding jigs/Safety Checks/Quality checks 2. In-depth Knowledge of spot welding process/parameter control 3. In-depth Knowledge of Robot teaching/programming of Fanuc and Kawasaki robots, Hands on Experience on Spot Reteaching, Sealer application teaching 4. Detailed Knowledge of prevailing and latest quality systems to maintain weld body quality 5. Knowledge of body accuracy analysis and body fit and finish 6. Detailed Door line and white body line Knowledge - Hemming Sealer application and hemming process in doors 7. Safety Production Quality cost(KPI) Target Achievement 8. Hands on Experience on Line, Part loading Sequence, Line Data management, 9. Efficiency analysis and continuous Improvement(KAIZEN) 10. Team building know and customer orientated attitude 11. Emergency and loss recovery planning capability. Behavioral: Target orientation Customer orientation Good analytical skills Excellent Communication presentation skills Flexibility Team player Networking skills

Designation- Welder - MIG, TIG, ARC, 4G, 6G Qualification- Any Experience - 1 - 5 years Salary- 1500 AED to 2000 AED Employment Visa 15 days process Location - Dubai, Sharjah ,UAE. Contact HR SAN - 7200255975 South Indians only Required Candidate profile Nature of work - welder (MIG,TIG,ARC 4G,6G) Industry - Manufacturing Industry Resume,Original Passport, Passport Size Photo candidates send your resume whats app to 7200255975 Perks and benefits Free Accommodation & Transport/ Tamil & Malayalam

Job Summary Manufacturing Operators operate a variety of equipment to produce products that meet required specifications. If you are ready to expand your experiences and grow professionally with a thriving organization, we invite you to become a valued member of our team. In this Role, Your Responsibilities Will Be: Ensure that operations comply with the companys safety, health and environmental management regulations. Responsible for daily work in the assembly shop and coil shop requirements per direction/schedule Perform product assembly and basic equipment operation Set up and operate Winding machine, Spot welding machine, Molding machine. Set up and operate Automatic testing equipment for coil shop as well as Assembly shop. Position requires flexibility and may rotate responsibilities within position Adherence to all quality standards Actively involved in continuous improvement events such as Kaizen Work environment: Manufacturing environment Who You Are: You stay aligned with your goals and stay productive. You use systems and technology to stay on track For This Role, You Will Need: Ability to work in with minimum supervision 0-2 years experience in operating the Assembly & Testing equipment Willing to do work in shift basis. Physical demands: Must be able to lift to 3 Kilogram weight. Must be able to distinguish colors Preferred Qualifications that Set You Apart: B. E/B. Tech /Diploma /ITI or any degree . Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

Job Summary Manufacturing Operators operate a variety of equipment to produce products that meet required specifications. If you are ready to expand your experiences and grow professionally with a thriving organization, we invite you to become a valued member of our team. In this Role, Your Responsibilities Will Be: Ensure that operations comply with the companys safety, health and environmental management regulations. Responsible for daily work in the assembly shop and coil shop requirements per direction/schedule Perform product assembly and basic equipment operation Set up and operate Winding machine, Spot welding machine, Molding machine. Set up and operate Automatic testing equipment for coil shop as well as Assembly shop. Position requires flexibility and may rotate responsibilities within position Adherence to all quality standards Actively involved in continuous improvement events such as Kaizen Work environment: Manufacturing environment Who You Are: You stay aligned with your goals and stay productive. You use systems and technology to stay on track For This Role, You Will Need: Ability to work in with minimum supervision 0-2 years experience in operating the Assembly & Testing equipment Willing to do work in shift basis. Physical demands: Must be able to lift to 3 Kilogram weight. Must be able to distinguish colors Preferred Qualifications that Set You Apart: B. E/B. Tech /Diploma /ITI or any degree . Emersons compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.

candidate should have experiences in ITI Welder candidate should have basic knowledge in welder willing to work in work in rotational shift food and accommodations provided Call 7397778272

PH 7309441831 9415408154

We are seeking a motivated and results-driven Sales Engineer to expand our footprint in the South Market, especially in Bangalore, focusing on general industry, automotive OEMs, and Tier 1 customers. The ideal candidate will drive new business development, manage presales and commercial activities, and build strong relationships with customers and partners. Key Responsibilities: Identify and generate new business opportunities by discovering inquiries, system integrators, and end users in the general industry and automotive sectors in South India, particularly Bangalore. Manage presales activities including inquiry generation, price and payment negotiation, delivery control, payment collection, and invoicing. Build and maintain robust relationships with customers, system integrators, distributors, and other stakeholders. Conduct sales and promotional activities aligned with company budgets and strategic goals. Commit to achieving challenging annual targets for quantity, revenue, and profit, focusing on both new and existing customers. Serve as the primary contact for customer hospitality and communications, especially with general industry and Tier 1 customers. Uphold company values such as punctuality, discipline, integrity, and mutual respect internally and externally. Develop partner relationships and identify new partner opportunities in the general industry sector. Propose and implement innovative sales ideas, promotional tools, and digital marketing strategies to enhance market presence. Provide timely and accurate reporting of sales activities during weekly and monthly reviews. Collect and communicate market feedback and customer expectations to inform sales strategies. Coordinate sales efforts across the South region and act as a key sales contributor. Drive digital marketing and other strategic marketing initiatives to boost Kawasaki Robot visibility in India. Maintain excellent professional communication to avoid conflicts and foster collaboration among internal teams, customers, and partners. Profile Expectations: Bachelors degree in Engineering (B.E./B.Tech) with 47 years of proven experience in business development or sales within robotics, automotive spot welding guns, or related equipment. Strong understanding of commercial sales processes and requirements. Excellent organizational skills with the ability to meet deadlines. Proficient communication and negotiation skills, fluent in Hindi and English. Proficiency in MS Office suite (Word, Excel, PowerPoint). Strong interpersonal, report writing, and analytical skills. Ability to multitask and prioritize workload effectively. Willingness and ability to travel extensively to engage with customers and partners. If you are passionate about robotics sales and want to grow your career in a dynamic, technology-driven environment, we encourage you to apply.

We are seeking a knowledgeable and results-driven Application Engineer to join our robotics division. The role involves supporting project installations, programming robots for various industrial applications, providing technical assistance, and collaborating with sales and service teams to deliver customer-focused automation solutions. Key Responsibilities: Support new project installation and commissioning activities of robotic systems. Develop and implement robot programming for applications such as spot welding, arc welding, material handling, and machine tending. Provide on-site and remote troubleshooting support to customers and internal service teams. Deliver technical support and training to customers, system integrators, and service personnel. Assist in the selection and configuration of robots and robot options tailored to customer automation requirements. Engage directly with customers to understand their automation needs and recommend appropriate robotic solutions. Collaborate closely with Pre-Sales and Sales teams to help achieve sales targets and contribute to company profitability. Collect and communicate market feedback from customers and system integrators to management, aiding business strategy development. Prepare and submit daily and weekly reports to senior management. Qualifications and Experience: Bachelors degree in Engineering (Mechanical, Electrical, Electronics, Mechatronics, or related discipline) with strong knowledge of robotics. 3 to 5 years of practical experience in robot applications such as welding, material handling, or machine tending. Experience with major robot brands (e.g., Kawasaki, Fanuc, Yaskawa, KUKA) is preferred; experience with Kawasaki robots is advantageous but not mandatory. Ability to work flexible hours including weekends and public holidays as required. Skills and Competencies: Strong robot programming and troubleshooting skills. Excellent communication and interpersonal skills. Customer-centric with the ability to provide technical training and support. Ability to work independently and as part of a cross-functional team. Strong organizational and reporting skills. If you are passionate about robotics and automation and want to work in a dynamic environment focused on innovation and customer satisfaction, we encourage you to apply.

Roles and Responsibilities Perform MIG welding operations on various materials such as steel, aluminum, and copper. Conduct spot welding and GMAW (Gas Metal Arc Welding) processes to fabricate metal components. Operate gas welding machines and TIG welders to produce high-quality welds. Ensure compliance with safety protocols and maintain a clean work environment. Collaborate with team members to complete projects efficiently. Desired Candidate Profile 1-6 years of experience in MIG/TIG welding or related field. ITI certification in Welding Engineering or equivalent qualification. Proficiency in arc welding techniques using both MIG and TIG methods. Strong understanding of fabrication, fitting, and welding machine operation.

Roles and Responsibilities Perform MIG welding operations on various materials such as steel, aluminum, and copper. Conduct spot welding and GMAW (Gas Metal Arc Welding) processes to fabricate metal components. Operate gas welding machines and TIG welders to produce high-quality welds. Ensure compliance with safety protocols and maintain a clean work environment. Collaborate with team members to complete projects efficiently. Desired Candidate Profile 1-6 years of experience in MIG/TIG welding or related field. ITI certification in Welding Engineering or equivalent qualification. Proficiency in arc welding techniques using both MIG and TIG methods. Strong understanding of fabrication, fitting, and welding machine operation.

DesignationProcess Incharge Full Time Opportunity LocationMultiple Job Responsibilities: - Experience of Product DMU (Digital Mock-up) / BIW structure and identify Concerns regarding Manufacturability, Joining(weld spots, sealer, studs & bolts), Datum study for jigs/equipment reuse. Define Tolerance & Matching quality fit and finish. - Preparation of Weld line process plan based on Engineering and Production BOM (Bill of Material). Developing jig planning sheets & tack spots planning. - Preparation of Weld Line specification (Line Concepts, Layout, Cycle time & Man/Machine Utilization) for new model Introduction . - Planning for Material space, trolleys, supply of material to line side & material handing equipment. - Procurement ( RFQ and spec making) of weld Jigs/Equipments based on technical specification and based on Procurement procedures. - Knowledge and exposure in Design approvals, Gun study, Robot payload checking, hand stress analysis, line pokayoke etc. - Buy off of weld lines, mechanical, electrical installation, audit robot programs, line trials for product validation in coordination with other departments. - SOP & Ramp up support, line productivity & efficiency improvement. - Cost down related & Kaizen approach in working welding line solutions. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion. Location - Bhopal,Mumbai,Nagpur,Nashik,Surat

Role & responsibilities 1. Knowledge of Welding Process like MIG/TIG & its Parameters 2. Knowledge of sheet metal fabrication. 3. Knowledge of Welding Standards and Symbols 4. Knowledge of welding defects and source of occurrence 5. Able to understand drawings and BOM. 6. Able to manage a minimum of 100 team members. 7. Knowledge of ERP system. 1. Raise issue slip for consumable tools as per plan. 2. Allocate manpower resources as per shift plan given by PPC 3. Check in process work at every station & ensure work is carried out as per standard defined process. 4. Check the daily production report of every station. 5. Make system entry as per actual report. 6. Offer product to quality after finishing every process. 7. Identify process improvement to reduce rework and process time. 8. Monitor absenteeism of workers and report to shift in charge. 9. Maintain 5S at each workstation and shop floor. 10. Escalate design, planning & previous department issue to shift in charge. 11. Raise machine breakdown memo in system & take follow up to close. 12. Identify shortage of resources and highlight to shift in charge. 13. Give on-the-job training to workers to reduce defects and process time. 14. Review skill of each worker in interval of 3 month and give to shift in charge. 15. Prepare shift schedule and get it approved from shift in charge. 16. Prepare shift OT memo as per production requirement or against absenteeism of workers. 17. Handover shift to next shift supervisor with written shift production report 18. Raise leave of worker in system and approve the same Preferred candidate profile B.E / B.Tech (Mechanical) with minimum 4 years of relevant experience in Fabrication Sheet Metal. Benefits: Free AC Bus Transportation from Vadodara to Plant Location Subsidized Canteen Facility Group Mediclaim Policy Interested candidates please share your resume on brinda.joshi@integraengineering.in with the subject line "Application for Engineer-Fabrication" Also mention following information: 1. Current CTC 2. Expected CTC 3. Notice Period 4. Total Experience

Maintenance Engineer Min 5-10 only Sheet metal or fabrication Co Location-Urawade pune Salary 2.4- 3.6 LPA

Designation- Welder - MIG, TIG, ARC, 4G, 6G Qualification- Any Experience - 1 - 5 years Salary- 1500 AED to 2000 AED Employment Visa 15 days process Location - Dubai, Sharjah ,UAE. Contact HR SAN - 7200255975 South Indians only Required Candidate profile Nature of work - welder (MIG,TIG,ARC 4G,6G) Industry - Manufacturing Industry Resume,Original Passport, Passport Size Photo candidates send your resume whats app to 7200255975 Perks and benefits Free Accommodation & Transport/ Tamil & Malayalam

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Order Management-Level 1.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Invoice to Pay(Transactional Accounting).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: O2C (Transactional Accounting Services).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Record to Report - DOP.