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JLL
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Specialist, Technical Support Engineering

Specialist, Technical Support Engineering

JLL

3 - 7 years

0 Lacs

karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

vendor management maintenance management incident management root cause analysis contractor oversight access control procedures remote hands activities documentation preparation compliance verifications audit support procedure improvement health safety management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Critical Data Centre Facilities Operations Support, you will play a crucial role in ensuring the smooth operations of data centre facilities globally. Your responsibilities will include: - Supporting the daily operations of critical data Centre facilities worldwide, ensuring compliance with JLL and client's policies and financial regulatory requirements. - Coordinating and tracking preventative and reactive maintenance schedules, which includes vendor management and contractor oversight. - Enforcing rigorous access control procedures to uphold site security and regulatory compliance. - Maintaining detailed records and logs for work orders, incidents, risk assessments, and maintenance activities. - Liaising with internal and external technical teams to ensure timely resolution of requests. - Assisting in incident management by responding to alarms, raising tickets, documenting incidents, and supporting root cause analysis investigations. - Ensuring that operational tasks, such as remote hands activities (racking, patching, cable management, equipment decommissioning), are carried out efficiently and accurately. - Supporting internal and external audits by preparing documentation and assisting in compliance verifications. - Participating in the enhancement of site procedures (SOPs, EOPs, MOPs) and operational best practices. In addition to the key responsibilities, the company promotes a culture of health, safety, and risk management in accordance with JLL and client standards.,

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Specialist, Technical Support Engineering