Specialist Service Analyst - TECH Support

Role Overview: You will be working within the Socit Gnrale Hub Exchange System department as a production backup lead & on-duty coordinator for the HSE suite of applications. Your main responsibilities will include managing the SWIFT platform, providing support to clients, incident management, optimizing incident processes, maintaining procedures and user manuals, handling configuration and alerts, supporting new team members, managing backup governance, and ensuring smooth integration of new team members. Key Responsibilities: - Manage the SWIFT platform and supervise flows related to SWI, Alise & Cristal - Provide assistance and support to clients of the platform - Manage incidents and collaborate with technical teams for resolution and root cause analysis - Contribute to optimizing incident management processes for client satisfaction - Maintain procedures and user manuals, ensuring availability for all stakeholders - Equip yourself to face new challenges in project expertise, people management, and governance - Handle configuration and setting up of alerts - Provide on-call support - Support the integration of new team members on service delivery activities - Ensure backup governance for supporting HSE-SCT production deliverables Qualifications Required: - Prior knowledge of SWIFT concepts, standards, and configuration is an advantage - Previous experience in incident management, ticket management, and problem management - Excellent written and spoken communication skills - Ability to work under pressure and willingness to support during weekends as an on-duty manager Additional Company Details: At Socit Gnrale, the company values the importance of people as drivers of change. They believe in making a positive impact on the future by encouraging initiatives from all employees, regardless of the scale. The company promotes a stimulating and caring work environment where employees can grow, feel useful, and develop their expertise. Socit Gnrale supports their employees in dedicating time to solidarity actions, such as sponsoring individuals struggling with their orientation, participating in financial education, and sharing skills with charities. The company is committed to accelerating their Groups ESG strategy by implementing ESG principles in all activities and policies, promoting diversity, inclusion, and environmental protection.,