Specialist Resource Manager

The Resource Manager at NiCE plays a crucial role in maintaining and enhancing the organization's human resources. By planning, implementing, and evaluating employee relations and human resources policies, programs, and practices, you will contribute to the overall success of the CXone professional services team. As the go-to person for all resource requirements, you will work closely with PS Directors, Client Services Managers, Project Managers, professional services engineers, Project leads, and other stakeholders to ensure the efficient scheduling and assignment of resources to bid efforts. Your impact will be significant as you complete resource operational requirements, keep the database updated with qualifications and skill sets, forecast workload, resolve resource requirements, schedule meetings, handle conflicts, and provide management information and reports as required. To excel in this role, you will need at least 8 years of IT resource/project management experience within a software development environment. Experience in successful project delivery within a matrix organization, expertise in MS Project, proficiency in Excel, PowerPoint, and Visio, and the ability to work in a multicultural environment are essential. Moreover, you should be a self-starter, capable of managing changing workloads, working under pressure, and prioritizing conflicting demands. Strong communication skills, attention to detail, knowledge of software development methodologies, capacity planning, optimization, forecasting, and modeling are also required. Joining NiCE means becoming part of a dynamic, global company where innovation and excellence are celebrated. The NICE-FLEX hybrid model offers flexibility and opportunities for growth, enabling you to work in a fast-paced, collaborative, and creative environment. As an individual contributor reporting to the Tech Manager, Professional Services, CX, you will have the chance to work with the best of the best and explore endless internal career opportunities. If you are passionate, innovative, and ready to elevate your career, NiCE might just be the perfect fit for you.,